SSAS Client Services Team Leader

Location: United Kingdom and 2 more

Be the First to Apply

The SSAS Client Services Team Leader is responsible for managing a client-facing pensions team, ensuring the effective delivery of high-quality, compliant services to SSAS and related scheme clients. The role combines team leadership, operational oversight, and client service excellence, with accountability for performance, productivity, and regulatory adherence. This is a 12 month fixed term contract with potential to extend. The role can be based in our Leeds or Liverpool office working on a hybrid basis.

Responsibilities

• Manage a team of up to 12 people, including handling personal team requirements (such as approving holidays, flexible working hours requests, return to work discussions, managing excessive sickness and/or long-term health issues and performance management).
• Ensure that team members are performing effectively. Identify Skills Gaps and schedule coaching and training in line with documented procedures.
• Hold regular work planning meetings throughout the week and monthly team review meetings to support the SSAS Management Committee in managing change to ensure the team adapts to process and policy changes effectively.
• Take day-to-day responsibility for the team’s workload and service standard, escalating any issues to the SSAS Management Committee; to provide management information relating to same; to input into the recruitment process.
• Hold monthly one-to-ones, mid-year and annual reviews; to agree annual personal development plans and provide constructive feedback to further these aims.