First Response Group
Stadium Supervisor
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About The Role
First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential.
We are seeking a highly professional, experienced, and well-presented Stadium Supervisor to join our growing team. Applicants must hold a Level 3 Spectator Safety qualification and possess demonstrable experience working within stadia or large-scale event environments.
This role requires an individual who understands the importance of balancing safety, security, and exceptional customer service, ensuring a positive experience for spectators, clients, and staff alike.
First Response Group is committed to encouraging equality, diversity, and inclusion across our workforce and eliminating unlawful discrimination. We are a Living Wage Foundation Recognised Service Provider, accredited to the Inclusive Employers Standard, a Disability Confident Committed employer, and a signatory of the Armed Forces Covenant.
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Job Description
- Ensure all client policies, procedures, and site instructions are adhered to at all times.
- Maintain a visible, professional, and approachable presence throughout the stadium.
- Support the delivery of a safe and secure environment for all visitors, staff, and stakeholders.
- Supervise and manage access control points.
- Conduct internal and external patrols of the venue.
- Coordinate crowd management activities and ensure all critical event positions are effectively covered.
- Lead, support, and deploy security personnel during events.
- Complete detailed incident reports and maintain accurate records.
- Liaise professionally with stadium management, emergency services, and other key stakeholders when required.
- Respond effectively to incidents and emergencies, ensuring appropriate action is taken.
- Deliver exceptional customer service and represent the company professionally at all times.
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Essential Skills
- Valid SIA Door Supervisor Licence (essential).
- Level 3 Spectator Safety Qualification (essential).
- Proven experience working within stadiums, sporting venues, or similar crowd management environments.
- Strong leadership, conflict management, and decision-making abilities.
- Smart, professional appearance and demeanour.
- Ability to remain calm, confident, and decisive under pressure.
- Flexible availability, including evenings, weekends, and public holidays.
- Strong understanding of health, safety, and security procedures within event environments.
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