Airwallex
Staff Optimization Consultant
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About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by proprietary infrastructure and software, we empower 200,000+ businesses worldwide—including Brex, Rippling, Navan, Qantas, and SHEIN—with integrated solutions for business accounts, payments, spend management, treasury, and embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of 2,200+ innovative tech talent across 26 offices, valued at $8 billion and backed by investors like T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital. If you want to contribute to the future of global payments, join us.
Attributes We Value
We seek founder-like builders who thrive on impact, accelerated learning, and ownership. Ideal candidates:
- Bring expertise and sharp thinking in their domain, aligned with Airwallex’s mission.
- Move fast with good judgment, solving problems from first principles.
- Are humble, collaborative, and proactive—turning zero-to-one ideas into actionable products.
- Use AI to drive efficiency and automate tasks.
- Excited to tackle complex, high-visibility challenges in a team and grow within a scalable fintech future.
If this resonates, let’s build what’s next.
Why Join Airwallex Now?
Airwallex is a high-growth, AI-driven organisation. Our goal is to empower our people as much as our merchants:
- AI-powered tools: Internal AI tools accelerate onboarding, data analysis, task automation, and insights, freeing you to focus on strategy, innovation, and impact.
- Hyper-growth fintech + AI intersection: Work at the forefront of next-gen financial technology.
- Global impact: Collaborate with largest clients to redefine digital commerce.
Are you ready to work at this frontier?
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About the Team
The Merchant Services team drives the future of global digital commerce, delivering:
- Seamless, lightning-fast payment solutions for businesses of all sizes.
- Global revenue management and borderless scaling.
- Cutting-edge financial infrastructure to dominate dynamic markets, with online payments acceptance and performance at the core.
We prioritise innovation, customer support, and continuous improvement.
The Role: Staff Optimization Consultant
What You’ll Do
Reporting to a payment optimization team, you’ll anchor the ** стратегическая и техника экспертизы** for global merchants, collaborating with Account Managers, Product Teams, and Data Scientists to:
- Uncover hidden payment opportunities through data-driven insights.
- Design and refine optimization playbooks to stay ahead of industry trends.
- Lead client discussions on payment performance, acting as a trusted advisor.
- Train and empower Sales/Account Management teams.
- Co-create AI-powered tools with Product, Engineering, and Data Science teams.
- Influence Airwallex’s product roadmap based on client feedback.
- Liaise with global stakeholders, including card issuers/networks.
Key Responsibilities
- Uncover Insights: Analyze massive datasets and industry trends to identify high-impact optimization opportunities.
- Design the Playbook: Develop and iterate on standardized methodologies for payment optimization:
- Merchants Engagement: Serve as strategic advisors for enterprise clients, driving improvement in payment success rates.
- Empower Teams: Educate Sales/Account Management on optimization tactics.
- Co-Create Optimization Levers: Partner with teams to build AI/ML models for smart routing, fraud mitigation, and cost reduction.
- Shape the Roadmap: Translate client learnings into actionable product roadmap influence.
- Connect the Ecosystem: Engage with external payment networks and issuers to refine workflows.
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Who You Are
- Paid Expet: 5+ years in payments/e-commerce, with expertise in card processing, fraud, and optimization.
- Regulations steward: Deep knowledge of card network rules (Visa/Mastercard), local payment methods, and regional compliance (e.g., PSD2/PSD3).
- Data Lover: Proficient in BI tools (Looker, Power BI, Tableau, Databricks) for storytelling.
- Natural Communicator: Translates detailed technical insights for C-suite executives.
- Thrives in Ambiguity: Thrives in ambiguity, embraces fast-paced growth, and works without rigid instructions.
- Problem-Solver: Passionate about applying curiosity to complex puzzles and executing tailored merchant solutions.
What’s in it for you?
- Work with a diverse, global team in a growth-focused culture.
- Autonomy to build, paired with AI-infused productivity tools, enhancing every stage of your work.
- Impact on revolutionizing global payments—ready to start?
Ready to shape the fintech future? Apply here.
Applicant Safety
⚠️ Fraud Alert: Airwallex will never ask for:
- Bank details
- Sensitive ID documents (e.g., passport)
- Payments at any stage.
📧 Official comms only come from @airwallex.com emails. Apply exclusively via [ careers.airwallex.com ] or our LinkedIn page.
Equal Opportunity
Airwallex is an equal opportunity employer. We celebrate diversity and evaluate candidates based on merit, skills, and talent, ensuring fairness across all protected statuses and disabilities. Accommodations offered where needed.
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