Staff Technical Program Manager, Operations

Key Responsibilities:

• Lead end-to-end planning and execution of major product or platform programs that cross multiple teams and markets
• Manage cross-collective programmes:
  • Define programme roadmaps and milestones, set priorities, manage trade-offs, identify and manage the critical path and risks, ensure alignment with the business goals and ambition
  • Collaborate and communicate with multiple stakeholders, both technical and non-technical across the business to ensure alignment and speed of delivery
  • Manage dependencies, timeline and the sequencing of delivery
  • Drive effective decision making to remove blockers
  • Ensure operational effectiveness across your collective/area

You should apply if:

• You have 5+ years of experience managing complex technology programmes or products from inception to launch
• You’re an exceptional communicator who can create clarity for technical and non-technical audiences
• You are comfortable working in a global business with a presence in multiple markets and want to be part of scaling this further
• You can work effectively with a diverse range of people and working styles to get stuff done, and are able to thoughtfully and constructively challenge and influence the people you work with
• You can make complex work easy to understand without losing the important detail
• You understand how functionality comes together (across products and platforms) to deliver value for users, and can proactively identify and mitigate delivery risks, and can propose and drive a technical solution
• You are comfortable personally diving deep into the data to make good decisions in complex situations where there’s often no “right answer”
• You can influence across teams even when you don’t manage them directly and can influence senior leaders, resolve disagreement and build alignment without relying on authority.
• You’ve driven organisation-wide change and can show how you supported adoption, not only delivery

You don’t need to match every point. If you’re excited by the role and believe you could have an impact, we’d love to hear from you.

What makes this role different

Most companies are adding AI to existing support processes. We’re redesigning the operating model itself.

• You’ll help shape how intelligent automation and human expertise work together in a highly regulated environment. The programmes you lead will affect how teams across Operations work and how millions of customers get help.
• You’ll have the scope to influence strategy, the responsibility to turn it into action and the chance to build ways of working that scale.

The interview process:

Recruiter Call (30 mins) You'll meet our Engineering Leadership Recruiter to discuss your experience and learn more about Monzo. They'll be your partner and guide throughout the interview process.

Initial Call (45 mins) You'll meet with one of our engineering leaders. They'll ask you about your previous experience, in particular program execution and technical leadership. They’ll also make time to tell you about Monzo and answer your questions.

Loop Stage (3 hours) The Loop stage consists of 3 x 60 min interviews that take place over 1-2 days (depending on your availability).

All things going well, you'll have completed the hiring process 🚀

Our average process takes around 3-4 weeks but we will always work around your availability. You’ll have the chance to speak to our recruitment team throughout the process. If you’d like to ask a question sooner, email tech-hiring@monzo.com

What’s in it for you:

• 💰Base salary range for this role is dependent on experience + equity + stock options & benefits
• ✈️We can help you relocate to the UK
• ✅We can sponsor visas
• 📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).
• ⏰We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
• 📚Learning budget of £1,000 a year for books, training courses and conferences
• ➕And much more, see our full list of benefits here

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Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊