Sodexo Live!
Staffing Manager
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Staffing Manager
Fulham FC, Craven Cottage, Stevenage Road, Fulham, SW6 6HH
up to £42,000pa + excellent bonus and benefits
40hrs pw 5/7
Imagine being the person behind the teams that bring matchdays, iconic events and unforgettable guest experiences to life at one of London's most exciting destinations.
Sodexo Live! is proud to partner with Fulham Football Club and the transformational Fulham Pier development, creating world-class experiences for thousands of guests, fans and visitors every year. We're now looking for an exceptional Staffing Manager to lead our workforce operation and ensure we have the right people, in the right place, at the right time.
This is a unique opportunity to combine workforce planning, people leadership, recruitment and operational delivery in a fast-paced environment where no two days are the same. From Premier League matchdays and high-profile events to everyday venue operations, you'll play a pivotal role in keeping our operation running seamlessly.
As Staffing Manager, you will own the end-to-end staffing strategy across our venue operations, ensuring we attract, engage, schedule and retain a high-performing casual workforce that delivers outstanding service every day.
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We're seeking an energetic, organised and commercially minded people professional who thrives in a dynamic operational environment. If you're passionate about people, workforce planning and delivering operational excellence in a fast-paced events environment, we'd love to hear from you. This is a great opportunity to help shape the people experience behind one of the UK's most exciting sports and entertainment destinations.
What You'll Do:
- Lead workforce planning for matchdays, concerts, conferences and special events.
- Ensure all operational areas are fully resourced with talented, engaged and trained colleagues.
- Manage labour forecasting, scheduling and deployment to meet operational demands and budget expectations.
- Oversee the accurate collection, validation and submission of payroll information.
- Produce insightful workforce reports, labour analysis and staffing forecasts.
- Monitor attendance, workforce performance and staffing trends to improve reliability and reduce agency dependency.
- Build strong relationships with operational leaders, payroll, finance and external staffing partners.
- Drive recruitment and retention initiatives to maintain a sustainable and engaged casual workforce.
- Champion workforce compliance and best practice across all staffing activities.
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What You Bring:
Essential
- Experience in workforce planning, staffing, scheduling or people operations within hospitality, events, stadia, leisure or other fast-paced industries.
- Experience managing large casual or flexible workforces.
- Strong knowledge of labour forecasting, rota management and workforce deployment.
- Payroll administration experience, including managing payroll submissions and resolving payroll queries.
- Excellent stakeholder management and relationship-building skills.
- Strong analytical capability with experience using workforce management and payroll systems.
- A solid understanding of employment legislation, compliance and workforce best practice.
Desirable
- Experience within a stadium, venue, Premier League club, hospitality or large-scale events environment.
- Experience with Humanforce, SAP, Workday or similar workforce management systems.
- CIPD qualification or equivalent HR or workforce planning experience.
- Experience delivering recruitment campaigns, open days and workforce engagement initiatives.
- Previous people leadership or team management experience.
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