Staffing Operations Manager

Cross-Functional Partnerships

The Staffing Operations Manager works across multiple functions to ensure staffing decisions connect to the firm's financial, operational, and talent infrastructure.

• Pipeline & Revenue Intelligence — Receive demand forecasts and pipeline signals and translate into near-term staffing projections and deployment plans; coordinate proactively when Revenue Intelligence surfaces demand cliffs, engagement extensions, or pipeline acceleration; feed in-month pacing data back to Revenue Intelligence to inform revenue forecast updates and flag where utilization deviation is creating revenue risk
• Billing Operations — Surface staffing deviation and pacing gaps when utilization shortfalls create at-risk billing; coordinate on redeployment scenarios where overpacing creates uncaptured demand that can be converted to billable revenue; flag headcount changes — additions, rolloffs, redeployments — that affect the active invoicing pipeline
• FP&A — Provide utilization, headcount, and capacity data that feeds financial planning models and period reporting; surface bench time and overallocation patterns that affect margin; own staffing input into firmwide headcount planning; coordinate on capacity cost assumptions during annual planning
• HR & Recruiting — Raise hiring signals when staffing analytics reveal persistent capacity shortfalls or skill gaps that cannot be addressed through redeployment; provide demand-driven headcount projections to inform Recruiting's pipeline planning and sourcing timelines; coordinate on onboarding logistics to ensure new hires are deployment-ready from Day 1; partner on the talent skills database to ensure Recruiting understands what profiles the firm needs as it scales

Technology & Skills Infrastructure

• Lead evaluation and selection of staffing technology / resource management application for the firm
• Own implementation and adoption of the chosen staffing platform in partnership with IT and practice leadership
• Lead build-out of the firm's talent skills database in partnership with L&D and the Product team
• Ensure the skills database is maintained, adopted, and integrated into staffing decisions over time

Process, Policy & Workforce Planning

• Own staffing policies, processes, and governance documentation; maintain and improve as the firm scales
• Own staffing input into firmwide headcount planning

Team Management

• Manage and develop the team
• Build the team's capability as the firm expands
• Ensure Associate has the tools, context, and decision frameworks to execute day-to-day staffing confidently

What Success Looks Like

• Complex staffing decisions are resolved quickly and communicated clearly — practice leaders are never left waiting
• Utilization data is visible, accurate, and acted on before variances become margin problems
• A staffing platform and skills database are selected, implemented, and adopted firmwide
• The Associate operates with confidence and autonomy on day-to-day placements; the Manager's time is spent on the harder problems

What You’ll Bring

• Enthusiastic, team-player who is willing to dive in head-first in a fast-paced environment at a growing firm
• 5–7 years of experience in resource management, workforce planning, or staffing operations, preferably within professional services or consulting
• Strong analytical skills; comfortable driving staffing analytics and presenting findings to senior and executive leadership
• Experience evaluating or implementing resource management technology; familiarity with Salesforce and CRM platforms preferred
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Excellent judgment on complex staffing decisions; able to navigate ambiguity, competing priorities, and sensitive situations with discretion
• High professional and ethical standards; experienced handling confidential information appropriately
• Natural collaborator and people-person; able to work effectively with practice leaders, HR, Finance, L&D, and executive leadership
• Able to work independently and provide guidance to senior stakeholders across operational areas
• Organized, deadline-oriented, and comfortable managing ad hoc projects as business needs emerge
• Enthusiastic self-starter who thrives in a fast-paced, growing environment

At Keystone we believe diversity matters. At every level of our firm, we seek to advance and promote diversity, foster an inclusive culture, and ensure our colleagues have a deep sense of respect and belonging. If you are interested in growing your career with colleagues from varied backgrounds and cultures, consider Keystone.

In addition to annual salary, we provide an annual discretionary bonus, 401k contribution, and competitive benefits package. Actual Compensation within the range will depend upon the level the individual is hired into based on their skills, experience, and qualifications.

Annual Salary Range

£55,000—£94,000 GBP

At Keystone we believe diversity matters. At every level of our firm, we seek to advance and promote diversity, foster an inclusive culture, and ensure our colleagues have a deep sense of respect and belonging. If you are interested in growing your career with colleagues from varied backgrounds and cultures, consider Keystone.