ATG Entertainment UK
Stage Door Keeper
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Reporting to the Head of Stage Door, the Stage Door Keeper plays an important role in the overall operation of the Palace & Opera House theatres.
The first point of contact for those entering the building, the Stage Door Keeper will be an ambassador for the venues, offering a warm welcome and efficiently helping everyone they encounter. Responsible for security and monitoring the fire alarm, intruder alarm and CCTV systems, the Stage Door Keeper will be proactive, following procedures and acting on any problems that arise. Communication is a key part of this role.
Key Responsibilities
- To be the first point of contact for all visitors to the theatre, offer a warm welcome and be committed to creating a relaxed and happy environment.
- To ensure all staff, contractors, 3rd parties and visitors all sign in and out of the building.
- To be responsible for opening and closing the premises in accordance with times due to the needs of the business.
- To ensure all relevant fire exits are unchained at the start of the day.
- To ensure all doors into the building are secure before leaving the premises.
- To control & maintain the security of the keys for the building.
- To receive all incoming telephone calls via the main switchboard and to efficiently and professionally answer, transfer, take messages, and deal with enquiries in a pleasant and helpful manner.
- To maintain the security of the building by issuing the relevant passes to visitors and contractors.
- To monitor the CCTV system, reporting any anomalies to the venue management.
- To monitor the security alarm system, reporting any anomalies to the venue management.
- To ensure all post, parcels and deliveries are directed to the correct departments.
- To monitor and control the intruder and fire alarm systems at both venues and initiate all emergency procedures accordingly.
- To be responsible for the management of items of lost property.
- To implement and comply with all Health and Safety policy, maintaining the safest possible environment for your colleagues, visiting company and patrons.
- Any other reasonable duties as requested by your line manager and the senior management team.
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Your Skills, Qualities, And Experience.
If you have most of the essential criteria, we encourage you to apply, and welcome transferable skills from other industries or backgrounds. We can give experience of any desirable criteria but may also use them to decide between candidates for this role.
Essential
- Excellent customer service skills.
- Excellent communication skills.
- A positive attitude.
- A willing and proactive approach.
- Strong administrative skills with an understanding of IT programmes (e.g. Word, Outlook and Excel).
- Reliable and punctual.
- Ability to work as part of a team, and on own initiative.
- The ability to work in a busy environment and remain calm under pressure.
- An understanding of the importance of security.
- High standards of presentation.
- Attention to detail.
- Passion for theatre.
Desirable
- Experience working in a busy reception or similar environment.
- Experience monitoring security/ fire alarms and CCTV.
- Current First Aid at Work Certificate.
About Us - Our Values
ATG Entertainment's values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation.
- THRIVE doing what we love (with passion and dynamism)
- CONNECT through every act (with collaboration and kindness)
- DARE to do different (with curiosity and courage)
- PERFORM at our best (with customer focus and ownership)
Our Corporate Social Responsibility pillars
Everyone At ATG Entertainment Is Expected To Play Their Part In Achieving Our Goals And Upholding Our Corporate Social Responsibility Priorities
Inclusion
Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being.
Sustainability
Playing your part in reducing our environmental impact and finding more sustainable ways of working.
Next Generations
Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work.
Our culture
You'll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures.
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We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises.
Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone
Our stages are a platform for compelling stories - stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone.
We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce.
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
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