Platform Housing Group
Staircasing and Resales Advisor (FTC)
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Staircasing and Resales Advisor
£ 27,876 - £ 30,973 per annum (depending on experience)
Home based with travel to offices as required
Fixed term contract until 31 May 2027
Full time 35 hours per week
Help customers take the next step in their home ownership journey.
We're looking for a Staircasing and Resales Advisor to join our Home Ownership team on a fixed-term contract until 31 May 2027, contributing to the continued growth of our service and helping customers achieve their home ownership goals.
In this varied role, you'll support shared ownership customers through the full staircasing and resale journey from first enquiry through to legal completion, ensuring every stage is accurate, timely and clearly communicated. You'll guide customers through what can be a complex process with clarity, empathy and confidence.
If you take pride in delivering excellent customer service, have strong attention to detail and understand the staircasing and resales journey, this is a great opportunity to use your expertise in a fast‑paced, supportive team where your work genuinely makes a difference.
What you'll be doing:
- Overseeing the full home ownership resale journey, from initial enquiry right through to legal completion.
- Ensuring all staircasing sales meet regulatory requirements while supporting the team in achieving the Group's annual staircasing targets.
- Building strong relationships and communicating effectively with customers, external solicitors, and internal teams.
- Processing and reviewing legal documentation, taking reservation payments on behalf of the sales team, and managing the distribution of digital post.
- Maintaining accurate, well-organised records and correspondence to ensure a smooth and compliant process.
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Why join us?
As one of the UK's largest housing associations, we're committed to helping our colleagues develop. This role offers an excellent opportunity to broaden your home ownership expertise while gaining valuable experience within a collaborative and supportive team.
What we're looking for:
- GCSEs in Maths and English (Grade C/4 or above and strong numeracy/literacy, with demonstrable administration experience.
- Customer-focused, with experience working directly with customers and ideally within property sales, home ownership, or legal teams.
- Excellent communication and first-class organisational skills, with the ability to meet deadlines and proactively drive results.
- Knowledge of current housing legislation (desirable), alongside a commitment to continuously improving services and working collaboratively with others.
While this role is home-based, you'll need to occasionally travel and work from Group offices based in Solihull and Worcester and other locations if required.
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Some of the great benefits we can offer you:
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave.
- Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave.
- Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts.
- Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more.
- Pension scheme with minimum employee contributions of up to 3% and Platform will contribute up to 12% (inclusive of life assurance and dependent on employee contributions).
- Learning and Development opportunities.
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers.
Ready to apply?
If this sounds like the opportunity for you, click “Apply Now” to submit your CV and application. Be sure to include how you meet the key criteria for the position.
For further information, please contact us at recruitment@platformhg.com.
We plan to conduct interviews from 17th August 26 and will be in touch with shortlisted candidates to arrange a convenient time.
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