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Stakeholder & Learner Engagement Administrative Apprentice
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Job Title
To provide high-quality administrative and operational support to the Stakeholder & Learner Engagement Team, assisting with learner engagement, stakeholder relationships, recruitment activities, learner onboarding, and programme administration.
What you'll do at work
- Act as a first point of contact for learner enquiries via telephone, email, and CRM systems.
- Support the progression of learner enquiries through the recruitment and onboarding journey.
- Book appointments, inductions, information sessions, and learner reviews.
- Assist in collecting enrolment and eligibility documentation.
- Ensure learner records are accurately maintained on CRM and internal systems.
- Track learner enquiries and follow up non-engaged referrals.
- Support learner communications through phone calls, email, SMS, and digital platforms.
- Assist with learner attendance and engagement monitoring.
- Support the administration of learner feedback and satisfaction surveys.
- Support coordinators in maintaining stakeholder and employer records.
- Assist with organising employer visits, events, information sessions, and community engagement activities.
- Update employer and stakeholder information on CRM systems.
- Support the preparation of engagement reports and KPI information.
- Research potential referral and community partners.
- Support the completion and quality checking of learner documentation.
- Maintain accurate records in line with funding requirements and GDPR.
- Assist with compliance monitoring activities.
- Support data cleansing and CRM housekeeping activities.
- Produce reports and management information as required.
- Support audit preparation and document retrieval activities.
- Provide administrative support to the Manager and Coordinators.
- Manage shared inboxes and direct enquiries appropriately.
- Arrange meetings, prepare agendas, and record actions.
- Support the coordination of marketing campaigns and learner recruitment activities.
- Contribute ideas for improving processes and customer experience.
- Undertake other duties relevant to the programme.
Where you'll work
Watson Building
4 Renshaw Street
Liverpool
L1 2SA
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE LEARNING FOUNDRY LIMITED
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Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
- Write letters or emails
- Create proposals
- Perform financial processes
- Record and analyse data
Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.
Produces accurate records and documents including:
- Emails
- Letters
- Files
- Payments
- Reports
- Proposals
Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports, and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation, e.g., coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
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Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g., impact on clients, suppliers, other parts of the organisation). Manages resources, e.g., equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics, e.g., travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
About this employer
At The Learning Foundry, we are passionate about helping people and businesses achieve their full potential. Whether it's helping someone to start or progress in their career or supporting a business to recruit new staff or upskill their workforce, we are a full-service training provider with the knowledge and experience to suit individual needs.
The Learning Foundry is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training, and careers.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
This may lead to a full-time role at The Learning Foundry.
Ask a question
The contact for this apprenticeship is:
THE LEARNING FOUNDRY LIMITED
Tammy Timmins
tammy.timmins@thelearningfoundry.co.uk
07966970289
The reference code for this apprenticeship is VAC2000046118.
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