HM Revenue & Customs
Stakeholder Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About The Job
Job Summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
Making Tax Digital (MTD) for Income Tax is one of HMRC's largest transformation programmes. It is changing how millions of taxpayers keep digital records and report their income, helping to create a more modern, efficient and effective tax system. The programme is being introduced in phases, with further expansion planned in the coming years.
Job Description
We are looking for an experienced stakeholder engagement professional to lead HMRC's engagement with the tax agent community. Tax agents and advisers play a vital role in supporting taxpayers and are key partners in the successful delivery of Making Tax Digital. As the successful candidate, you will build relationships with tax agents, professional bodies, software providers and other external stakeholders, helping them understand and prepare for changes.
You will be a visible ambassador for the programme, representing HMRC at conferences, webinars and stakeholder events, while ensuring external insight helps shape our approach. This is an exciting opportunity for someone with strong technical knowledge, excellent communication skills and the credibility to engage confidently with the tax profession on complex policy and operational matters.
Person Specification
Key Responsibilities
- Lead HMRC's engagement with tax agents, professional bodies and other external stakeholders, building trusted relationships that support successful delivery of Making Tax Digital.
- Represent HMRC at conferences, webinars, forums and industry events, delivering presentations and responding confidently to questions and challenge.
- Translate complex policy and technical requirements into clear, practical and accessible guidance for external audiences.
- Develop and deliver stakeholder engagement strategies that improve awareness and readiness for programme change, using stakeholder insight to inform decisions, manage risks and improve outcomes.
Essential Criteria
- Proven ability to interpret complex tax, policy or technical requirements and translate them into clear, practical and accessible messages for external audiences.
- Excellent communication and influencing skills, including experience representing organisations at a variety of stakeholder events, and responding confidently to challenge.
- Significant experience of influencing senior external stakeholders and building effective partnerships that support the successful delivery of organisational priorities.
- Fully qualified Accountant and/or Tax Adviser (ACA, ACCA, CTA/ATT) and a member of a relevant professional body (ICAEW, ICAS, CAI, ACCA, CIOT, ATT, CIMA, CIPFA), or able to demonstrate an equivalent level of professional expertise through substantial relevant experience. Candidates must be able to demonstrate significant knowledge of Income Tax Self Assessment, digital accounting practices and Making Tax Digital
Further Location Information
Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Office Closures
If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
For more information on where you might be working, review this information on our locations (opens in a new window)
These Sites Are
- Waterview Park, Washington - moving to Pilgrims Quarter, Newcastle
- Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
- Centenary Court, Bradford - moving to 7 and 8 Wellington Place, Leeds
- Telford Plaza, Telford - moving to Parkside Court, Telford
- Lynx House, Portsmouth - moving to an alternative office in Portsmouth
You will be given more information about what this means at the job offer stage.
Leeds Location
Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.
Qualifications
Fully qualified Accountant and or Tax Advisor (ACA, ACCA, CTA/ATT)
Memberships
Member of relevant professional body (ICAEW, ICAS, CAI, ACCA, CIOT, ATT, CIMA, CIPFA)
Behaviours
We'll assess you against these behaviours during the selection process:
- Working Together
- Leadership
- Communicating and Influencing
We only ask for evidence of these behaviours on your application form:
- Working Together
Benefits
Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
How To Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history and key achievements from your career which reflects key responsibilities of the role. Provide specific instances from your career detailing successes where you can and list relevant accountancy qualifications and membership to professional bodies, as highlighted in Essential Criteria.
- A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience from your career reflect the essential criteria of the role, using specific examples from your career, and highlighting your attainment of a recognised accountancy qualification.
- A separate 250-word statements addressing the specified Behaviour Working Together. Use the link below to Civil Service success profiles to learn more about "Working Together"
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Success Profiles: Civil Service behaviours - GOV.UK
Sift
In the event of a large number of applications being received, an initial sift may be held on your CV. Those who pass the initial sift will have their full application reviewed.
At full sift your CV, Personal Statement and Behaviour Statement will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
The interview will be up to one hour in duration and will be held by a 3-person panel. You will be asked an Experienced based question and 3 Behaviour based questions, outlined below. You will also be required to deliver a 10- minute presentation, the subject to which will be sent prior to interview.
- Behaviour
- Working Together - Lead
- Leadership
- Communicating and Influencing
When answering you will be required to provide a specific instance from your career which demonstrates the experience or behaviour in question. You would be advised prepare specific examples from you career in advance.
You will be advised to apply the STAR (Situation, Task, Action, Result) technique when delivering examples. You would be encouraged to prepare demonstrable examples of your experience ahead of the interview to ensure meaningfulness and completeness.
Interviews will take place via video link. Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - [insert vacancy ref] & vacancy closing date [insert date]'.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.
Sponsorship
We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.
The HMRC app can help you with your application
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills