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Startin Honda Worcester Service Advisor Apprenticeship
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Our Customer Service Advisors
Our Customer Service Advisors are the main point of contact for customers when their vehicles are with us for maintenance or repair.
We are looking for passionate, enthusiastic apprentices
We are looking for passionate, enthusiastic apprentices to join our team and help us to deliver a customer service experience that will delight our customers.
What you'll do at work
Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. Every day is different within the Service Department so the role will vary.
Some duties on a day-to-day basis may include:
- Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
- Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
- Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Where you'll work
Startin Honda Worcester Bromyard Road Worcester WR2 5YJ
Apprenticeships include time away from working for specialist training
You’ll study to gain professional knowledge and skills.
Training provider
INSPIRO LEARNING LIMITED
Training course
Customer service practitioner (level 2) [Understanding apprenticeship levels (opens in new tab)]
What you'll learn
Course contents
Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment:
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Essential qualifications
GCSE in:
- English (grade 4-9)
- Maths (grade 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Patience
Other requirements
The latest information on the Apprentice National Minimum Wage can be found at https://www.gov.uk/become-apprentice/pay-and-conditions
As part of our commitment to Diversity, Equality and Inclusion, all applications are automatically anonymised by our recruitment system. This is with the aim of realising our ambition to have a workforce that is reflective of the community we serve and eliminating unconscious bias, allowing employees to be appointed based on their talent, skills, and experiences regardless of ethnicity, gender, sexual orientation, or any other protected characteristic.
English and maths guidance from the government changed on 11/02/25. This employer wishes to support upskilling in both English and maths by exception and as such the entry grade criteria as advertised still applies.
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Application process
The closing date for this vacancy is 26/9/2026 and interviews are expected to be held week commencing 28/9/2026 We reserve the right to close the advert early if we receive a sufficient number of applications. We therefore advise candidates to submit their applications as early as possible to avoid disappointment.
Please do not contact the retailer directly. Inspiro Learning carry out the full recruitment service for this employer. Due to the high number of applications, we cannot provide a timescale on when you are likely to receive a response. As most of our roles are recruited for on an ongoing basis, we will contact you if you are successful at progressing to the next step. It is not possible for us to contact every applicant individually. If you have not heard back on a specific vacancy but find another opportunity that is of interest to you, we welcome an additional application.
About us
We offer new and used car sales, servicing, parts and aftersales across the west-midlands. Backed by nine major motor manufacturers, we’re large enough to provide competitive deals yet small enough to ensure friendly, efficient service. We’re committed to excellent customer satisfaction, fair trade-ins, and exceptional service standards, with customer testimonials reflecting our dedication.
Benefits
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network.
Contact
The contact for this apprenticeship is: INSPIRO LEARNING LIMITED
The reference code for this apprenticeship is VAC2000053603.
Closes in 15 days (Thursday 1 October 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.
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