Merseyrail
Station Duty Manager
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Station Duty Manager
Application Deadline: 17 August 2026
Department: Station Management
Employment Type: Permanent - Full Time
Location: Liverpool Central Station
Reporting To: Nikki Murphy
Compensation: £44,858 / year
Description
Location: Based at Liverpool Central
Contract Type: Full time, permanent.
Hours: 35 hours per week, Monday to Saturday, shift based with contracted Sundays.
Previous applicants need not apply
Your Journey Starts Here
We have an exciting opportunity for a Station Duty Manager to join our station management team. This role plays a major part in contributing to Merseyrail’s present and future growth making Merseyrail the transport of choice and playing a vital part in our continued success. Liverpool Central is Merseyrail’s flagship station with footfall averaging 40,603 passengers per day leading to it being the 2nd busiest station in the North West and consistently growing.
The Liverpool Central Station Duty Manager
The Liverpool Central Station Duty Manager is responsible for the day to day operation of the station ensuring that all of our customer’s needs are met, by providing a safe and efficient service.
Your Day to Day
Some of the main responsibilities of the role include:
- Supporting the team to ensure the continued delivery of excellent customer service.
- Ensuring staff standards and competencies are maintained.
- Responsibility for the safety of our customers and station.
- On a shift basis from start to end of service 7 days per week.
- Ensuring the environment, facility fault rectification and operational issues are managed to the required standards.
- Day to day responsibility of maintaining standards and compliance issues at all times around the Merseyrail network.
- Acting as the person in charge in the event of service disruption, events or incidents, taking control of incidents and delivering a consistently high standard of response.
- Undertake safety compliance, rules training, assessments and examinations ensuring that all staff are competent within their role, making recommendations for improvements as appropriate.
- Complete all accident reporting documentation and investigate accidents as required, providing a report with recommendations.
- First line on call and out of hours rostering as required.
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What You’ll Bring to Merseyrail
This is a diverse role, there is a lot to learn, and every hour / day throws up a new challenge therefore it requires an individual who can be well organised, be able to deal with pressure, showing confidence and supporting staff in challenging situations, have a good degree of resilience and effectively being able to react to situations whilst thinking on their feet. You must have a positive and engaging personality with our customers and colleagues.
You should possess good communication skills (both written and 1-2-1) with the ability to deal with confrontation in a calm and professional manner in a fast-paced ever-changing environment.
Assist the Station Manager to deliver and evidence KPIs and targets.
The successful applicant would need to be flexible as the role involves working shifts outside of public transport hours, some of which will be at short notice and could be at any location on the Merseyrail network.
Why Choose Merseyrail
Our people are at the heart of our success. We rely on every employee to help deliver the best possible experience for our customers and that’s why we believe in recognising and rewarding great work. When you join Merseyrail, you will have access to an extensive and competitive range of benefits designed to support you both professionally and personally.
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The Benefits of Being Onboard
- Final salary pension scheme
- Free staff travel on our network – unlimited free travel on Transport UK train operators and Northern Rail.
- Discounted national rail travel – 75% discount on other train services across the UK, expanding to Europe after one year of service.
- Family rail travel – your partner and dependants can also benefit from rail travel passes.
- Health Shield membership – access discounted health and holistic care services.
- Access to GP Anytime – speak face to face with a qualified GP, whenever you need to.
- Hapi-benefits portal – enjoy savings on shopping, lifestyle and holidays.
- Employee achievement and long service awards.
- Involvements in major city events – play a key role in keeping our city moving during major events, working together as one team.
What You Need to Know
Anyone who has applied through previous campaigns within the last 12 months need not apply. Merseyrail reserves the right to close this advert early if we receive a high volume of applications. Incomplete applications may not be progressed or given additional time to complete in these circumstances.
Diversity Drives Us
As an equal opportunities employer, Merseyrail particularly welcomes applications from Black, Asian, Minority, Ethnic (BAME) backgrounds as they are currently underrepresented. All appointments will be made on merit of skill and experience relative to the role.
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