City of London Police
Station Enquiry Officer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Station Enquiry Officer (2 vacancies, 1 X Early Shift & 1 X Late Shift)
Contract type: Permanent
Rank/grade: C
Salary: Starting at £32,250 + £7,160 London Weighting.
Early Shift: Monday to Friday between 7am and 3pm, including bank holiday working
Late Shift: Expected hours of cover required would be 7 days a week between 7am and 11pm with unsocial hours shifts attracting additional shift allowance payments.
Please See Below Example Of a Late Shift Pattern
| Mon | Tues | Wed | Thurs | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| Week 1 | RD | RD | 1400-2300 | 1400-2300 | RD | 0700-1500 | 0700-1500 |
| Week 2 | RD | 1400-2300 | 1400-2300 | 1400-2300 | 1400-2300 | RD | RD |
| Week 3 | 1400-2300 | 1400-2300 | RD | RD | 1400-2300 | 1500-2300 | 1500-2300 |
| Week 4 | 1400-2300 | RD | RD | 1400-2300 | 1400-2300 | 1400-2300 | 1400-2300 |
Directorate/department: Local Policing
Vetting level required: RV/CTC
Location: Bishopsgate
The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation to ensure that everyone has the opportunity to thrive in the work that we do.
Who are we?
As City of London Police, we protect the people, businesses and infrastructure of the City of London, one of the most important and dynamic environments in the UK and globally. London City is the smallest borough in London, so does that make our job any less challenging? Absolutely not – because there’s so much going on.
City of London Police play a vital role in keeping the City of London diverse community safe. As a Police Staff member, you will be helping to making the city safer and deliver a valued service for those that live, work and visit the city.
The City of London Police is keen to promote flexible working and will, subject to operational policing requirements, proactively consider all applications to work flexibly.
The City of London Police is committed to equality of opportunities and continuously strive for inclusivity within our Force.
About The Team
The Front Office team are often the first point of contact for members of public, we strive to provide a professional and warm, welcoming service. We handle a wide range of enquiries, supporting and working closely alongside police officers and staff across the organisation to keep the station running efficiently. We take pride in delivering excellent customer service to our local community, victims of crime and our visitors to the city.
About The Role
As a member of the Front Office team at Bishopsgate Police station, you will help members of public with a wide range of enquiries, providing the support and information they need, whilst delivering excellent customer service. The role entails dealing with administrative tasks, taking crime reports and using your initiative and training provided to direct enquiries to the correct department or officer.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
This is a varied and rewarding role that requires excellent communication skills, attention to detail, and the ability to remain calm and professional when dealing with sensitive situations. You will play an important part in supporting colleagues and the wider public, helping to ensure a professional, efficient, and accessible service is delivered at all times.
Responsibilities
In this role, you will be:
- Conducting initial investigations and record details of crime reports and found property, seeking assistance from response supervisors for investigations where there is an increased risk to persons
- Dealing with redirecting to the appropriate person or department information and requests via telephone, computer aided systems, e-mail, internal despatch systems, post office or callers in person to the front office and where possible providing information in response to requests.
- Providing appropriate directions and advice to members of the public on various legal, social, geographical and general matters. Signposting to other relevant agencies where necessary.
- Verifying the identity and integrity of persons visiting the Police station and issuing/retrieving security passes to visitors and contractors.
- Monitoring and accurately recording persons attending the police station to comply with statutory requirements. (Registered Offenders & those signing on bail).
Requirements
Your application will be scored against the criteria listed below for shortlisting. Please ensure that you reference your ability, knowledge and experience against these points in your application.
- Effective oral and written communication skills for use when speaking to members of the public, liaising with members of this or other Police forces, writing reports, and responding to enquiries.
- Ability to work accurately, efficiently and effectively with minimum supervision
- Good administrative, organisational and keyboard skills to deal with a variety of duties.
- An ability to identify and obtain relevant information through investigation to solve problems, working effectively under pressure.
- An ability to identify risks and where possible take action to reduce risk.
This vacancy is open only to those who have the right to work in the UK. Due to security vetting requirements for this role being RV/CTC, applicants must have continuously resided in the UK for the 3 years immediately preceding their application. Unfortunately, we are unable to progress applications that do not meet this requirement.
If you would like to discuss the role please contact: Natalie.Vitelli@cityoflondonpolice.co.uk or Mohsin.Esat@cityoflondon.police.uk
Selection Process
As part of the initial application process, you will be asked to evidence how your experience, skills, and knowledge align with the points listed above in the ‘Requirements Section.’
The application and interview will be tested under Level 1 of the College of Policing Competency and Values Framework.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
You will also be required to take part in a short role play exercise.
Applicants who fail to address the skills/knowledge/experience of the job description will not be considered.
Use of Artificial Intelligence (AI) tools, such as ChatGPT and Copilot, is permitted to review and edit application responses for spelling, grammar, and clarity. However, all responses must accurately reflect your own skills, knowledge, and experience and must not be generated by AI or contain plagiarised content. Applications found to include plagiarism or AI-generated content will be withdrawn.
The closing date for applications is Monday 12th October 2026 at 5pm.
Following shortlisting, successful candidates will be invited to attend a competency-based interview and role play anticipated to be held week commencing 19th October 2026.
We strive to ensure all our information and services are accessible to and useable by everyone. If you would like to receive any information in a different way, would like us to do anything differently to help you apply for our roles, or have any other questions, please get in touch with HR via hrservices@cityoflondon.police.uk
Benefits
A diverse workforce improves the service we provide to our public by making us more approachable and relevant within our communities. This is why it’s vitally important that we recruit people from a wide range of communities and backgrounds with an understanding of cultural issues and a wide range of skills. We therefore particularly encourage female and people from Black, Asian and other Minority Ethnic communities to join us.
The way we work is changing. With a few exceptions most roles will be able to accommodate part time, job share and flexible working patterns. We can also offer hybrid working patterns of home and office-based shift patterns. Feel free to speak to us about any flexible working requirements.
The Force Has a Number Of Staff Support Networks That Can Offer You Support And Advice. Applicants Are Very Welcome To Contact The Networks Directly If They Need Any Support Or Ask Any Question Before They Apply. For Further Information On The Networks And Their Contact Details Please Visit
- LGPS Pension Scheme -Local Government Pension Scheme explained - Which?
- Access to Blue Light Card scheme -Welcome to Blue Light Card
- Discounts within the Square Mile specifically for City of London Police employees
- Free access to our Force Gym (with dedicated time for female colleagues throughout the week), Personal Training Instructors with a range of specialisms, and a large variety of fitness and wellbeing programmes
- 25 days’ annual leave + bank holidays, increasing
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London