Station Support Manager

The Station Support Manager (SSM) provides support to the (Location) Group Manager (LGM).

As a member of the Group leadership team, the SSM is accountable for the coordination of staff welfare and management, ensuring the effective delivery of emergency care services across the group by:

• Actively supporting and promoting the Trust’s vision and values through role modelling effective and appropriate leadership behaviours in both day-to-day operations and in high risk, difficult and distressing situations; being flexible by demonstrating appropriate leadership styles and adapting communication to match the situation and audience.
• Representing the LGM on behalf of the Trust when required, including at public events.
• Collating information and compiling reports for the LGM as required.
• Leading on serious incident investigations, undertaking the Family Liaison Officer (FLO) role, and undertaking complaints investigations.
• In the absence of the LGM, leading on key management tasks, deciding how these are best achieved, and seeking guidance when required.
• Supporting Clinical Team Managers (CTMs) in the delivery of key performance indicators (KPIs) and objectives through the coordination of:
  • Assisting in the delivery of key performance, quality, and productivity targets which contribute to the achievement of the KPIs/Group scorecard reviewed at monthly Chief Executive Performance Reviews and which show evidence of continuous improvement.
  • Personally undertaking investigations in line with the required standards of quality and accuracy.
  • Delivery of agreed objectives.
  • Timely provision of high-quality reports.
  • Maintaining responsibility for personal development, including attendance at seminars and training courses as agreed with the line manager.
  • Planning and organizing a wide range of ongoing complex activities and programmes in line with station group objectives, formulating and adjusting plans as required.