Hermès
Stock Controller - Hermès Parfums & Beauté
London
Posted about 22 hours ago
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Inventory & Stock Management
- Maintain accurate stock records across Harrods and Selfridges Counters.
- Process all deliveries, transfers, returns, damages, and stock adjustments accurately and within company timelines.
- Ensure all stock is correctly ticketed, security tagged, and stored according to company & retailer standards.
- Conduct regular cycle counts and stock checks to maintain inventory accuracy.
- Investigate and resolve stock discrepancies, negative stock positions, and inventory variances.
- Monitor slow-moving stock and communicate opportunities for stock optimization.
- Ensure all stock locations are organized, clean & tidy, clearly labelled, safe, and compliant at all times.
Replenishment & Availability
- Ensure timely and accurate completion of any necessary administration, adhering to set procedures and policies as appropriate.
- Ensure timely replenishment of all fragrance & beauty lines.
- Maintain optimal stock levels on counter, in proximity stockrooms, and within back-of-house areas.
- Monitor bestsellers and proactively replenish to maximize sales opportunities.
- Support launch periods by ensuring stock is available ahead of launch dates.
- Manage tester replenishment and support sampling requirements.
- Prepare stock allocations for key trading periods and promotional activity and assist with set up and breakdown of key activations.
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Operational Excellence
- Establish and maintain strong client relationships by ensuring that all client requests and after-sales service issues are followed up and communicated in a timely manner, consistent with Hermès standards and values.
- Act as the key operational support partner for Beauty Consultants and Counter Managers.
- Ensure efficient processing of customer orders, reservations, and collections.
- Support after-sales requests, returns, and defective product management.
- Maintain high standards of housekeeping within all stock areas.
- Ensure compliance with all health and safety procedures.
- Develop and maintain good and constant communication with your line manager and/or Store Manager.
- Establish and maintain strong relationships within your own store environment and within Hermès by always providing a high-level customer service, including prompt response to requests, and offering alternatives.
- Be prepared to assist on the shop floor with sales during exceptionally busy times (e.g., Christmas).
Merchandise
- Maintain and develop and be proactive with in-depth product knowledge through product training.
- Ensure merchandise is handled with care and consideration.
- Inform your Business Managers with any new stock arrivals instore.
Reporting & Administration
- Maintain accurate reporting within all stock management systems.
- Track and report stock accuracy KPIs.
- Monitor delivery performance and stock availability.
- Produce regular stock updates for retail management teams.
- Support forecasting through visibility of stock levels and potential risks.
- Escalate stock shortages, quality concerns, and operational risks promptly.
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Loss Prevention & Compliance
- Follow all stock handling and security procedures.
- Support investigations relating to stock loss and inventory discrepancies.
- Maintain strict controls over testers, samples, and damaged stock.
- Ensure all audit and compliance standards are consistently achieved.
Profile Requirements
- Organized, flexible, and reliable
- Excellent communication skills
- Good IT skills
- Good team player with capacity to work autonomously
- Professional with ability to work efficiently and accurately under pressure
Skills & Experience
- Proven previous stock control, stockroom, or inventory management experience required.
- Experience within luxury retail, premium beauty, cosmetics, or fragrance preferred.
- Strong organizational and planning skills.
- Excellent attention to detail.
- Comfortable working across multiple store locations.
- Strong numerical and analytical capability with good Microsoft Office skills.
- Experience using stock management systems.
- Ability to prioritize workload during peak trading periods.
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