Job Description

As the Stockroom Assistant, you play a crucial role in ensuring that our back-of-house is organised and finely tuned for optimal performance. By maintaining high standards and implementation of correction routines, you directly contribute to elevating both direct and indirect customer-service experiences. Your partnership with the management team is key to boosting profitability through smart logistics and efficient store operations. Together, we're not just running a store, but crafting an engaging and profitable store experience.

Key Responsibilities

• Receive and process stock deliveries and shop floor replenishment
• Create a highly organized stockroom following store operations best practices
• Ensure size availability on the shop floor together with the Store Management team
• Implement commercial activities including sales in the stockroom
• Train all colleagues on store logistic training and best practices

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done with quality.
• Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand their perspectives and needs.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
• English language skills
• Preferable but not mandatory
  • Understanding of store operations & customer service skills from previous retail experience
  • Confident in offering customers advice on fashion trends, materials, sizing etc