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Store Manager
Nisbets Limited are currently recruiting for a Store Manager to join our Retail team in Belfast.
This is an exciting opportunity for an ambitious and commercially focused leader to take ownership of the store's performance, driving sales growth, profitability, and exceptional customer service.
As a Store Manager at Nisbets, you will be responsible for delivering and exceeding sales and margin targets through the implementation of an effective strategic sales plan. You will lead, coach, and inspire your team to achieve their full potential while creating a welcoming and engaging environment for customers and colleagues alike. Working closely with your team, you will identify local business opportunities, drive customer engagement, and ensure operational excellence across all areas of the store.
This is a fast-paced and rewarding role requiring strong commercial awareness, excellent leadership skills, and the ability to adapt to changing business needs. You will be accountable for maintaining high standards of presentation, compliance, health and safety, and customer experience while ensuring the store operates efficiently and profitably. The role also provides the opportunity to influence talent development, succession planning, and team performance within a leading retail business.
Key Accountabilities
- Drive and exceed sales and margin targets to maximise store profitability through the delivery of an effective strategic sales plan.
- Build a strong understanding of the local market, identifying opportunities to generate new business and grow existing customer relationships.
- Develop and implement targeted outreach and traffic-driving activities while monitoring competitor activity and market trends.
- Maintain regular communication with senior leadership regarding store performance, opportunities, and challenges.
- Manage staffing levels effectively, ensuring rotas, shift patterns, holidays, and absence are planned to meet business requirements.
- Lead, coach, and develop team members through training, performance reviews, one-to-ones, and ongoing development support.
- Manage the full employee lifecycle, including recruitment, onboarding, engagement, and succession planning.
- Support and lead teams through business change and company communications, ensuring understanding and engagement.
- Create and maintain an inspiring in-store environment that reflects customer needs, company standards, and promotional activity.
- Ensure all company policies and compliance requirements are adhered to, including cash handling, banking procedures, health and safety, operational controls, and building maintenance.
- Take ownership of health and safety compliance, ensuring the successful completion of audits and maintaining a safe working environment.
- Deliver outstanding customer experiences and professionally manage challenging situations to achieve positive outcomes.
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Capabilities, Skills and Experience Required
Essential
- Experience delegating tasks and organising workloads effectively.
- Proven ability to drive sales targets, KPIs, and business performance.
- Experience leading and developing people to achieve business objectives.
- Strong communication and interpersonal skills.
- Excellent organisational and time-management abilities.
- Basic IT, numeracy, and literacy skills.
- Positive, proactive, and solution-focused approach.
- Ability to adapt to change and thrive in a fast-paced retail environment.
Desirable
- Previous experience in a Store Manager position.
- Experience creating and managing staff rotas.
- Experience acting as a first point of escalation.
- Retail sector experience.
- Knowledge of the hospitality sector.
Personal Attributes
- Passionate about motivating and developing high-performing teams.
- Driven by personal and team success.
- Strong problem-solving skills and commercial awareness.
- Welcoming, collaborative, and customer-focused approach.
- Resilient and adaptable, with a positive can-do attitude.
Additional Information
Please note that this role involves a level of physical activity, including standing for extended periods and lifting or moving items weighing up to 25kg. Reasonable adjustments may be made to support individuals with disabilities in performing the essential functions of the role.
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About Us
Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that not only colleagues but also our potential future colleagues are treated fairly and with dignity and respect. Therefore, please inform us of any reasonable adjustments that we may need to make to the application or interview process.
Here at Nisbets, we aim high and we dream big. From a one-man operation in 1983, to the UK’s market leader today – it’s always been our determination to hit whatever goal we set ourselves, no matter how big. And we’ve done it time and time again.
We’re looking for experts. Passionate, forward thinkers who obsess about our customers as much as we do. We need strivers, trailblazers and problem solvers who are as determined to grow, develop and succeed as we are.
We’re determined to take the next step. But we need your help to do it. It’s all about you.
If you’re looking for a forward-thinking business on which to leave your mark; where your work is valued; Where you’ll test your skills and then develop them further than you thought you could - Nisbets is for you.
You’ll be pushing the boundaries with us, day in day out. You’ll work in a fast-paced, ever changing environment. You’ll collaborate with a wide range of other experts around the business, bringing big ideas to life, and play a leading role in taking our journey to the next level.
We are a business with heart. From the small indie diner to the Michelin-star restaurant, Nisbets deliver the equipment they need to excel. If you join our team you’ll be working in a family-owned business that isn’t afraid to let you grow. That understands the value of innovation. And that puts our impact on the environment, our commitment to ethical trading and our determination to being a fully transparent business at the forefront of all we do.
Ready to take the next step with us? Apply today.
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