Value Retail PLC
Store Manager
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Overview
TEASE is looking for an experienced, commercially driven and hands-on Store Manager to lead our team at Bicester Village.
As one of the UK’s leading luxury shopping destinations, Bicester Village attracts a diverse and international customer base and operates to exceptionally high standards. We are therefore looking for a manager who understands how to deliver a premium guest experience while maintaining excellent operational standards and strong commercial results.
The Store Manager will take full responsibility for the day-to-day operation and performance of the store, including sales, profitability, labour management, product quality, food safety, team development, and customer satisfaction.
An equally important part of the role will be building and maintaining an excellent working relationship with the Bicester Village management and operational teams. You will ensure the store consistently meets both TEASE’s standards and the wider expectations of Bicester Village in relation to presentation, service, communication, compliance, and overall guest experience.
This is a hands-on leadership role. You will be visible on the shop floor, lead by example, and actively support the team during busy trading periods.
Responsibilities
Leadership and team development
- Lead, motivate and inspire the team to deliver an exceptional customer experience.
- Recruit, onboard, train, and retain high-performing team members.
- Coach and develop Supervisors, Baristas, and other team members through regular feedback and performance reviews.
- Create a positive, professional, and accountable store culture.
- Lead daily briefings and regular team development meetings.
- Manage attendance, conduct, and performance matters fairly and professionally.
- Identify and develop future Supervisors and Assistant Managers.
- Ensure all required training and development records are completed and kept up to date.
Bicester Village partnership and brand standards
- Build and maintain a strong, professional relationship with the Bicester Village management and operational teams.
- Act as the main day-to-day store contact for Bicester Village.
- Represent TEASE professionally at Village meetings, briefings, events, and operational reviews.
- Ensure the store meets all Bicester Village requirements relating to presentation, service, operations, access, deliveries, security, and compliance.
- Respond promptly and professionally to requests, feedback, and operational updates from the Village team.
- Ensure the appearance and atmosphere of the store remain appropriate for a premium luxury retail destination.
- Work collaboratively with Bicester Village on promotional activity, seasonal campaigns, events, and periods of increased footfall.
- Protect and strengthen TEASE’s reputation within the Village at all times.
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Customer experience
- Ensure every guest receives warm, attentive, and personalized service.
- Deliver an experience suitable for Bicester Village’s premium and international customer base.
- Ensure all food and drinks are prepared consistently according to TEASE recipes, quality, and presentation standards.
- Handle customer feedback and complaints professionally, resolving issues quickly and appropriately.
- Maintain excellent customer satisfaction and mystery shopper results.
- Minimise refunds by addressing the root causes of service or product issues.
- Continuously identify opportunities to improve the customer journey.
Commercial performance
- Take ownership of store sales, labour, gross profit, waste, average transaction value, and overall profitability.
- Deliver weekly and monthly sales targets.
- Prepare rotas that support the needs of the business while maintaining effective labour control.
- Plan staffing carefully around weekends, public holidays, seasonal events, and periods of increased visitor numbers.
- Maximise team productivity throughout the trading day.
- Review business reports, identify performance trends, and implement clear action plans.
- Identify opportunities to increase revenue, customer conversion, and average transaction value.
- Control unnecessary expenditure while protecting product quality and customer service.
Store operations
- Maintain exceptional standards of cleanliness, organisation, and store presentation.
- Ensure all opening, closing, and daily operational procedures are completed correctly.
- Manage stock levels, ordering, deliveries, and product availability.
- Complete regular stock counts and investigate any variances.
- Minimise waste, losses, and unnecessary costs.
- Ensure correct stock rotation and FIFO procedures are followed.
- Work closely with TEASE’s Central Kitchen, suppliers, and support teams.
- Ensure equipment is properly maintained and faults are reported promptly.
- Maintain accurate weekly reports, payroll information, and operational records.
Food safety and compliance
- Take full responsibility for food safety, HACCP, health and safety, fire safety, COSHH, and accident-reporting requirements.
- Maintain excellent standards in preparation for Environmental Health, internal, and Bicester Village audits.
- Ensure all compliance documentation is accurate, complete, and submitted on time.
- Conduct regular quality and safety checks.
- Ensure consistent portion control, product presentation, and speed of service.
- Coach the team immediately when standards are not being met.
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Qualifications
Essential
- At least two years’ experience managing a fast-paced hospitality, café, or retail operation.
- Proven experience leading, coaching, and developing a team.
- Strong commercial awareness and the ability to understand store performance.
- Experience managing sales targets, rotas, labour budgets, stock, and waste.
- Exceptional customer-service standards.
- Excellent communication and relationship-management skills.
- Strong organisational and problem-solving abilities.
- Confidence working with POS systems and Microsoft Office or Google Workspace.
- A hands-on management style and willingness to support the team wherever needed.
- Flexibility to work weekends, public holidays, and peak trading periods.
Highly desirable
- Previous experience working within Bicester Village.
- Experience within a luxury retail destination, premium hospitality environment, or high-profile shopping location.
- Experience serving an international customer base.
- Knowledge of Bicester Village’s operating standards, systems, or management structure.
- Experience within speciality coffee, cafés, matcha, or premium food and beverage.
- Food Safety Level 3 qualification.
- First Aid or Personal Licence qualification, where applicable.
The person we are looking for
You will be:
- A confident and natural leader.
- Warm, polished, and professional.
- Commercially minded and results-driven.
- Calm and solutions-focused under pressure.
- Highly organised with excellent attention to detail.
- Comfortable developing relationships with external stakeholders.
- Passionate about premium hospitality and exceptional customer service.
- Able to balance the needs of TEASE with the standards and expectations of Bicester Village.
- Flexible, adaptable, and comfortable operating in a busy, high-profile environment.
- Committed to developing people and building a strong, positive team culture.
What success looks like
Success in this role means building an engaged and high-performing team, delivering consistently exceptional products and customer experiences, achieving the store’s commercial targets, and maintaining outstanding operational and food-safety standards.
You will also establish TEASE as a trusted and valued operator within Bicester Village by maintaining a positive, collaborative relationship with the Village team and ensuring the store consistently reflects the quality expected from one of the world’s leading luxury shopping destinations.
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