Zyber Ltd (Paint-Hardware & Plumbing Supplies)
Store Manager
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Zyber Store Manager
Zyber is a fast-growing London paint, decorating, hardware and building supplies retailer with a clear ambition: to become London’s leading one-stop shop for trade and DIY customers. We are looking for experienced, reliable and customer-focused Sales Assistants to join our team. This role would suit someone with experience in a decorating store, paint merchant, hardware store, builders’ merchant, plumbing trade counter or similar retail environment who enjoys working in a fast-paced store, helping customers, maintaining high standards and contributing to sales. This is a hands-on role for someone who is proactive, practical and confident dealing with both trade and retail customers.
About the Role
As Store Manager, you will have full responsibility for the day-to-day running and overall performance of the branch. You will be expected to drive sales, build customer relationships, maintain high operational standards, manage stock effectively, and create a strong, motivated team culture. You will play a key role in helping Zyber grow its local customer base, strengthen trade relationships, and improve branch performance. This is a role for someone who enjoys ownership, accountability and making things happen.
Key Responsibilities
- Take full ownership of the day-to-day running of the branch
- Drive branch sales and profitability through strong leadership and commercial awareness
- Build and grow relationships with local trade customers, contractors, decorators and repeat retail customers
- Proactively develop business in the local area, including opening and growing trade accounts
- Deliver excellent customer service across the shop floor, trade counter, telephone and email
- Lead, manage, coach and motivate the team to deliver strong individual and branch performance
- Ensure high standards of store presentation, product availability, cleanliness and organisation
- Manage stock control, replenishment, ordering and product availability effectively
- Monitor branch performance and work with senior management to improve results
- Lead by example in attitude, work ethic, service standards and problem-solving
- Maintain a safe, efficient and well-run store environment at all times
- Support opening and closing procedures, rota management and day-to-day operational discipline
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What We’re Looking For
We are looking for a confident, credible and commercially minded manager who can combine customer service, operations and sales leadership.
Essential
- Previous experience in a decorators’ merchant, paint merchant, hardware, DIY, trade counter or similar retail environment
- Experience managing or supervising a team in a store, branch or trade retail setting
- Strong commercial awareness and the ability to drive sales growth
- Experience dealing with both trade professionals and retail customers
- A hands-on management style and willingness to lead from the front
- Strong communication skills and the ability to build trust with customers and staff
- Good organisation, stock awareness and operational discipline
- Reliable, proactive and results-driven mindset
Highly Desirable
- Paint mixing / tinting experience
- Experience opening trade accounts and developing repeat business
- Knowledge of decorating, paint, hardware or building products
- Experience in a fast-paced independent merchant or trade-led retail business
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Why Join Zyber
- Be part of an ambitious and growing London retail business
- Take real ownership of a branch and make a visible impact
- Join a practical, fast-paced environment where good people can stand out quickly
- Work in a business serving both trade and retail customers
- Genuine opportunity for progression as the company grows
- Competitive salary based on experience
- Leadership role with real responsibility and autonomy
Who This Role Would Suit
This role would particularly suit someone who has worked in:
- Decorators’ merchant
- Paint merchant
- Hardware store
- Builders’ merchant
- Plumbing / trade counter retail
- Independent DIY retail
- Trade-focused branch management
If you are currently an Assistant Manager, Deputy Manager, Branch Supervisor or Store Manager looking for a bigger opportunity in a growing business, we would be very interested in hearing from you.
Apply Now
If you have strong trade or retail management experience and are ready to take ownership of a busy branch within a growing London business, apply today. We are looking for someone who can bring energy, leadership, commercial thinking and high standards to the role.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Employee discount
Experience:
- Store / branch / trade retail management: 2 years (required)
- Customer service: 2 years (required)
Work Location: In person
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