Missoma
Store Manager
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At Missoma
We believe jewellery is more than just an accessory, it's the finishing touch to every outfit. Founded in 2007 by Marisa Hordern, we’ve grown into a globally recognised brand known for our demi-fine and solid gold pieces, all designed in-house at our London studio and crafted with care.
Now, we’re looking for a Store Manager to lead our [STORE NAME] team.
If you’re passionate about creating unforgettable customer experiences, nurturing high-performing teams, and driving commercial success — all while staying true to a brand that values creativity, care, and community — this could be your next exciting step.
Why You’ll Love Working With Us
At Missoma, we live by three core values:
- Authentic…We value honesty, open feedback, and conscious sustainability. You’ll be part of a team that genuinely cares about people and the planet.
- Collaborative…Every voice matters. We foster inclusivity, creativity, and fun, working together to innovate and grow.
- Entrepreneurial…We think big and act boldly. You’ll be encouraged to bring ideas, take initiative, and make a real impact.
Your Role as Store Manager
You’ll be the heartbeat of the store, leading by example, inspiring your team, and ensuring every customer interaction reflects the Missoma experience.
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Customer Experience & Shopfloor Leadership:
- Champion a culture of exceptional service, guiding your team to deliver standout experiences from welcome to purchase.
- Build brand loyalty through our VIP and CRM programmes, and connect with the local community.
- Drive commercial success by identifying creative ways to exceed customer expectations.
- Lead your team to consistently meet and exceed monthly and quarterly KPIs.
- Handle customer feedback with empathy and efficiency, escalating when needed.
- Seamlessly integrate in-store technology into the customer journey.
Visual Merchandising:
- Implement VM directives from HQ with precision and creativity.
- Ensure the store always reflects Missoma’s brand standards and aesthetic.
Team Development & Leadership:
- Onboard new team members through our 30/60/90-day induction programme.
- Lead performance reviews and ongoing training using company materials.
- Set clear expectations and ensure all team members uphold Missoma’s policies and values.
- Address team issues with fairness and support, collaborating with People & Culture when needed.
- Manage recruitment processes in partnership with your management team and People & Talent.
Operations & Communication:
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- Oversee stock management, deliveries, audits, and inventory processes.
- Analyse store performance and implement strategies to meet business goals.
- Maintain strong communication with HQ and across teams.
- Manage rotas and payroll files accurately and on time.
- Keep all store records organised and up to date.
What You’ll Bring
You don’t need to tick every box, but here’s what will help you thrive:
- 5+ years’ experience in retail management, ideally in luxury or high-volume environments.
- Proven ability to drive sales and lead teams to success.
- Strong communication, problem-solving, and visual merchandising skills.
- A collaborative leadership style that inspires and empowers others.
- Familiarity with Microsoft Office and retail systems.
- A passion for Missoma’s brand, mission, and aesthetic.
What You’ll Get
- Competitive compensation
- Retail management bonus scheme
- Generous staff discount
- Flexible jewellery uniform allowance
- Medicash Healthcare Cash Plan
- Enhanced parental leave after 2 years service
Ready to Lead With Confidence?
If you’re looking for a leadership role where you can make a real impact, grow your career, and be part of a brand that’s redefining jewellery, we’d love to hear from you.
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