This is retail leadership within a complex and collaborative environment. Alongside leading your team, you will work closely with cruise line partners, premium brand partners and onboard stakeholders to ensure standards, service and commercial performance align seamlessly. Success comes from balancing strong operational discipline with relationship-building, adaptability and commercial judgement across multiple partners and expectations.

Unlike traditional retail environments, you will be engaging guests who are relaxed, curious and ready to enjoy their time onboard. This creates a vibrant and energising retail atmosphere where storytelling, service and connection drive both experience and performance.

Your role is not simply to manage operations but to lead with purpose. You will set the tone for your team, creating a culture where expectations are clear, feedback is constructive and success is shared. Through coaching, communication and strong commercial focus, you will build an environment where people feel motivated to perform and guests feel genuinely welcomed.

Every day brings variety. Your store will be selling everything a guest need and desire whilst onboard from low value gifts or confectionary and duty free to premium, luxury products like fine Jewellery and luxury watches so experience with multi departments is vital. One moment you may be guiding your team through a busy retail period, the next collaborating with onboard partners or delivering a guest event that brings brands to life. Success comes from balancing detail with big-picture thinking, combining operational excellence with authentic leadership.

Beyond the role itself, you will experience life at sea. With accommodation, meals and day-to-day living expenses covered, you will have the opportunity to travel the world while focusing on your leadership and maximising your earning potential.

Who You Are

You have experience leading retail teams / whole stores, where performance is built through trust, clarity and high standards. The environments you have thrived in involve pace, multiple priorities and collaboration across different stakeholders or brand environments, and you are comfortable balancing commercial goals with exceptional service delivery. You bring a track record of building strong sales cultures, balancing commercial ambition with genuine coaching and development. Your leadership is visible and intentional. You know how to inspire momentum, give direct and meaningful feedback, and create alignment by clearly communicating the purpose behind decisions and priorities. You are commercially astute, with experience driving results through strong operational discipline, attention to detail and an uncompromising focus on guest experience. You are comfortable making decisions in dynamic environments, you combine sound judgement with adaptability and resilience. You are motivated by creating something bigger than yourself. Leading diverse teams, elevating standards and delivering memorable retail experiences is what energises you.

The opportunity to do this while living and working at sea, exploring the world and embracing a unique leadership environment genuinely excites you.

You Will Receive

• Genuine TAKE HOME / Net pay of c.£50k per year
• All onboard living expenses covered- Opportunity to save all your wages.
• All costs and support to get necessary visas and documents to allow you to work onboard
• Support and development opportunities to grow your career

Previous retail/sales leadership experience with accountability of whole store management or managing within a complex matrixed, multi brand environment is essential; international or cruise experience is welcomed but not required.