Frasers Group
Store Manager
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Company Description
With three Royal Warrants to our name, at the prestigious address of No.1 Savile Row, Gieves & Hawkes maintains its position at the heart of English tailoring. Both Thomas Hawkes and James Gieve were quintessential English gentlemen who understood the needs of international travellers and explorers. They dressed in style, dignity, confidence, and charm. They were curators of the finest things in life, set high standards of artisan craftsmanship and quality. They were mavericks and risk-takers. Men who enjoyed life. Men who looked further than the shores of England. These values remain true to the heritage and quality of the Gieves & Hawkes brand ethos.
The key to our success is the people who can dynamically reinforce our roots as bespoke tailors and military outfitters—all while introducing our heritage as travellers and explorers. We are most excited to maintain our position as No.1 Savile Row and would like to attract others who share this dynamic enthusiasm for the brand.
We believe in nurturing the talent of our employees and developing their skills.
Job Description
Purpose of the Role:
- To be responsible for the efficient running and operations of the store
- To develop and grow the ready-to-wear & made-to-measure areas of the business
- To market & network Gieves & Hawkes locally & regionally
- To lead, develop, and manage an outstanding team who consistently deliver an exceptional customer experience
- To achieve and exceed set financial targets and KPI's
- To always be an ambassador of the brand and key corporate values
Key Role Accountabilities:
Financial Targets:
- To achieve set financial targets on a daily/weekly/monthly/quarterly and annual basis
- To liaise with and update the Regional Manager regarding all financial targets and weekly reports relating to the department
- To ensure that the sales team are updated daily with progress on the weekly, monthly, and year-to-date performance and tasked accordingly
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KPI Management:
- Daily, weekly, monthly, and annual KPI management including but not limited to conversion rates, ATV, UPT, and CRM Data Capture—all for both the store and the individual members of the team
Customer Service:
- To always deliver an outstanding customer experience
- To always maintain excellent levels of customer service within the store
- Engage with customers making purchases to establish their present and future requirements
- To monitor and deliver outstanding after-sales service
- To ensure a well-trained, well-groomed, enthusiastic sales team are always on hand to meet, greet, and host their customers
Visual Merchandising:
- To ensure the store delivers an outstanding customer experience the highest standards of housekeeping and visual merchandising standards must be maintained
Stock Management and Security:
- To ensure that the store has correct stock levels, always, and that replenishment orders are placed in liaison with the merchandise and planning team
- To monitor and act upon all stock and takings discrepancies immediately in liaison with the Stock Control Dept and Merchandise and Planning Dept
- To ensure that weekly and seasonal deliveries, goods in and out, and negative stock procedures are undertaken as per the set G&H guidelines
Team Management:
- To effectively manage staff, in close liaison with the Human Resources dept. With reference to recruitments, induction, training, disciplinary matters, appraisals, and payroll
- To ensure that correct staffing levels are always maintained
- To ensure everyone in the team receives thorough product knowledge training throughout the year
- To hold daily meetings to ensure the team is updated and to receive feedback on all relevant store matters
- To ensure that all staff are well-presented and portray an appropriate brand and company image
- To maintain close communication with the company’s HR manager and HR Dept
- To have a good awareness and understanding of the company’s disciplinary procedures as stated in the company handbook
- To motivate the team through encouragement, setting of individual objectives and accountabilities, giving reinforcement and feedback to enhance the team’s development and performance
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Health and Safety:
- To ensure that the store complies with the company’s H&S policy
Marketing:
- Achievement of CRM Data capture targets against sales placed through the till
- Work with the Regional Manager/Marketing Manager to plan localized events and to ensure invitation lists are accurate and relevant customers are invited
Qualifications
Requirements:
- Minimum of 3/5 years' experience in luxury retail, ideally menswear, at an Assistant Manager or Store Manager level
- Passion for driving new business & networking with business/individuals
- Clear, concise, polite communication essential
- Expert in people management & improving team performance
- Passionate about all things tailoring, with a desire to increase this knowledge
- Proficient in English, both verbal and written
- Able to work under pressure, managing multiple scenarios at any given time, finding solutions
- Immaculately presented
- Punctual, flexible, and able to adapt to the needs of the business at short notice
Additional Information
Gieves & Hawkes/Fraser Group Benefits:
- 25 days holiday plus bank holidays
- Fearless 1200
- Stakeholder Pension Scheme
- 60% discount in our full price G&H stores
- 20% discount, other Fraser Group stores
- Managers Bonus scheme
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