ARNE
Store Manager - Fixed Term Contract (Westfield Stratford)
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ARNE's Retail Vision
ARNE's retail vision is to redefine what shopping feels like. Every space we create embodies our ‘less is more' approach, understated yet elevated, blending minimal, high-quality products with a store environment that's anything but average. We're challenging the traditional retail model and setting a new standard where exceptional design, accessible pricing and meaningful customer experiences sit side by side.
New Store Opening
Following the incredible success of our flagship store at Liverpool ONE, we're continuing our exciting retail journey with the launch of a brand-new pop up store in Westfield Stratford, London.
Role Overview
As part of this, we are looking for an ambitious and driven Store Manager to join our team on a fixed term contract basis and play a key role in bringing the ARNE experience to life in our new location.
Reporting to our Area Manager you'll be responsible for overseeing the daily operations of the store, driving an exceptional customer experience, leading a high performing team and achieving financial and operational targets. You will play a vital role in driving sales and engaging customers with our products.
If you're passionate about fashion, love delivering exceptional customer experiences, and want to be part of a brand that's redefining retail, this is your opportunity to make an impact and help shape the future of ARNE.
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Responsibilities
- Oversee the daily operations of the store, including team schedules, inventory control, and customer service
- Drive sales performance and achieve store targets through effective merchandising and promotional strategies
- Lead, motivate, and develop a high-performing team, ensuring a positive working environment
- Ensure exceptional customer service levels are maintained at all times, addressing customer queries and complaints promptly
- Maintain store standards, including visual merchandising, cleanliness, and efficient stock management
- Monitor and analyse sales performance and customer feedback to identify opportunities for improvement
- Conduct regular staff meetings and training sessions to promote a strong customer service ethos
- Collaborate with the Head Office to implement company policies and procedures, ensuring compliance
- Foster a culture of teamwork and open communication within the store team
- Any other ad hoc duties as required
Requirements
- Proven experience as a Store Manager within the retail industry
- Strong leadership skills with the ability to motivate and develop a team
- Excellent customer service and communication skills
- Strong analytical and problem-solving abilities
- Ability to work in a fast-paced environment and handle multiple tasks effectively
- A passion for fashion with an excellent understanding of current industry trends
- Availability to work flexible hours, including weekends and bank holidays
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Benefits
- We are proud to be recognised as a Medium sized Sunday Times Best Place to Work two years in a row
- 32 Days Holiday (including Bank Holidays) + your Birthday off
- Holidays increasing up to 36 days with service
- Generous staff discount & uniform allowance
- Annual and quarterly bonus schemes based on company performance
- Private Healthcare including Dental & Optical Plans after probation
- Life assurance paying 5x annual salary from day one
- Discounted marketplace with money off/cash back from 100's of places
- Employee Assistance Programme
- Cycle to Work Scheme
- Tech Scheme
Equal Opportunities
ARNE are an equal opportunities employer. We believe that diverse people bring different skills and are committed to ensuring our business support the needs of potential colleagues from Ethnic Minority backgrounds and colleagues who may be disabled or neurodiverse. We are committed creating a great place to work through diversity and inclusivity and we strongly encourage applications from candidates from all backgrounds to join our growing team.
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