waterdrop®
Store Manager
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Team Leader at waterdrop®
About the Role
Drink More Water, together we grow. Here at waterdrop®, we make drinking more water fun, convenient, and most importantly, sustainable! Explore the world of innovative and eco-friendly hydration with our fruity little cubes – Microdrinks – which help save plastic, reduce carbon emissions (compared to conventional pre-filled bottled drinks), and contribute towards a greener planet.
With a strong online presence, 40+ stores worldwide, dedicated B2B partners, and over 22,000+ retail and branded stores, we’re eager to take our journey to the next level—together with you!
We’re looking for a Team Leader (Full-time, 40 hours) to join our passionate team.
Responsibilities
- Champion our Brand, Values, and Product: Be an Ambassador for waterdrop® and embody our Retail Core Values in the store:
- Always Keep Growing
- Together We Win
- Be The Consumer
- Bring High Energy
- Find A Way
- Drive Sales and Cost Control: Maximise contributions by achieving budgeted sales targets while optimising store costs.
- Monitor Performance: Report weekly figures accurately to assess store performance and identify improvement opportunities.
- Manage Staffing: Ensure recruitment and scheduling align with budgets and support store operating hours.
- Develop Your Team: Oversee training frequency and content to foster high customer service standards and align with the Elevate Management Development Programme.
- Lead Customer Experience: Deliver an exceptional, brand-aligned customer experience.
- Succession Planning: Identify and develop future store managers for long-term growth.
- Manage Leadership Team: Coach and motivate the management team toward peak performance.
- Proactive Store Presentation: Maintain cleanliness, visual displays, and merchandising across store and stockroom areas.
- Gather Insights: Provide constructive feedback on product performance to relevant departments.
- Communicate Effectively: Foster open dialogue within the store, across departments, and with customers.
- Drive Events & Sales Growth: Leverage local marketing opportunities to boost retail and B2B sales.
- Time & Priority Management: Stay organised to ensure the succession planning for change and meet prepare for senior management reviews.
- Reward & Recognise: Use our Retail Core Values Thank You Cards to acknowledge outstanding contributions.
- Compliance & Standards: Ensure adherence to company policies, including health and safety protocols.
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Requirements
- Customer Service & Commercial Experience: Proven ability in customer-focused environments and commercial management.
- Financial & Performance Awareness: Strong understanding of store KPIs, objectives, and strategies to improve performance.
- Reporting & Accountability: Skilled at accruate sales reporting and communicating with senior management.
- Leadership & Team Development: Expertise in coaching, motivating individuals and teams, and recruiting high-performing staff.
- Communication Excellence: Collaborative and people-focused interpersonal skills.
- Results-Driven Personality: Self-motivated, committed to achieving standards and targets.
- Adaptability & Change Management: Ability to deleg ate effectively, adapt personal style, and manage change.
- Resilience & Problem-Solving: Thrives in dynamic environments with a quick problem-solving mindset.
- Feedback-Oriented: Welcomes self-improvement through constructive feedback to benefit personal, store, and team growth.
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Benefits
- Ambitious & International Environment: Join a fun-loving, globally growing e-commerce team.
- Career Development: Opportunity to develop through ELEVATE Management Development Programme.
- Perks & Discounts:
- Discounts on waterdrop® purchases (online & offline).
- Free merchandising items.
- Core Values Recognition: Inspire and be recognized through our Retail Core Values scheme.
- Training & Team Events: Attend qualified training sessions and join legendary team events.
- Competitive Compensation:
- Competitive salary.
- Bonus opportunities when targets are met.
Apply today! Simply drop in by sending your CV via our application button.
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