Officine Générale
STORE MANAGER - LONDON
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The Brand
Created in 2012 by Pierre Mahéo, OFFICINE GENERALE is a French brand that revisits a modern masculine and feminine wardrobe by offering timeless high-end but accessible pieces.
Every detail, every pocket, every stitch has been thought out to ensure the item lasts longer and improves the comfort of its wearer.
The brand has stores in Paris, London, and the US.
To support its strong development, OFFICINE GENERALE is looking for enthusiastic, motivated, and passionate STORE MANAGER to join our LONDON store team located in SOHO, Beak Street.
To support its strong development, OFFICINE GENERALE is recruiting and is looking for a motivated, enthusiastic, and passionate STORE MANAGER for our store in London (SOHO).
We look forward to receiving your resume.
The position is available immediately.
RESPONSIBILITIES
Sales & Business Development
- Achieve and exceed sales goals and KPIs
- Drive business growth through exceptional client service, styling, and relationship building
- Develop and execute clienteling strategies to increase customer retention and lifetime value
- Utilize CRM tools to cultivate and maintain a strong client book
- Identify opportunities for new business and client acquisition within the local market
- Analyze store performance and implement action plans to achieve business objectives
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Leadership & Team Development
- Recruit, train, coach, and develop a high-performing team
- Foster a positive, collaborative, and service-driven culture
- Lead by example on the sales floor through active customer engagement
- Conduct regular performance reviews and provide ongoing feedback and development opportunities
- Ensure all team members embody the values and standards of Officine Générale
Client Experience
- Deliver an elevated and personalized shopping experience for every client
- Build long-term relationships through consistent outreach and follow-up
- Act as a brand ambassador by sharing product knowledge, craftsmanship, and the story behind each collection
- Resolve client concerns professionally and efficiently
Operations & Visual Merchandising
- Maintain the highest standards of store presentation and visual merchandising
- Ensure inventory accuracy, stock organization, and loss prevention procedures are followed
- Oversee daily store operations, scheduling, payroll, and administrative responsibilities
- Complete daily, weekly, and monthly reporting requirements
- Ensure compliance with company policies and procedures
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Community & Events
- Develop relationships within the local community to drive brand awareness
QUALIFICATIONS
- Minimum of 3–5 years of management experience in luxury or contemporary fashion retail
- Proven track record of achieving sales goals and driving business growth
- Strong clienteling and CRM experience
- Excellent leadership, communication, and organizational skills
- Passion for luxury fashion, craftsmanship, and customer service
- Strong understanding of retail operations, visual merchandising, and inventory management
- Entrepreneurial mindset with the ability to build and grow a local business
- Additional languages are a plus
COMPENSATION & BENEFITS
Officine Générale offers a comprehensive benefits package, uniforms, employee discounts.
Officine Générale is an equal opportunity employer and welcomes applicants from all backgrounds.
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Jessica, London
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