Balzac Paris
Store Manager (m/f) - Permanent Contract
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Store Manager
The Store Manager reports directly to the Retail Director.
Responsibilities
Store Management & Animation
- Comply with procedures and strategies established by management
- Deliver an exceptional customer experience while adhering to sales process steps
- Manage external service providers operating within the boutique
- Propose and implement in-store activations and promotional events to exceed targets
- Uphold and protect brand image and standards
- Train and coach the team (sales pitch, procedures, collections, materials, etc.)
- Ensure top-tier boutique presentation standards (visual merchandising, dress code compliance, etc.)
- Maintain store cleanliness, upkeep, and communal areas
Business & Commercial Management
- Monitor sales and financial KPIs
- Understand the boutique’s P&L and respect budget constraints
- Proactively develop action plans to achieve sales targets
- Process daily/weekly bank deposits
- Produce weekly performance reports and establish action plans to optimize results
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Human Capital & People Management
- Manage FTEs (Full-Time Equivalents) and adapt staffing based on operational needs
- Optimize team scheduling to prevent under- or overstaffing (leave management and approval)
- Identify hiring needs and liaise with the HR department
- Conduct recruitment interviews, onboarding, and offboarding in coordination with HR
- Submit payroll variables within the deadlines specified by management
- Create and optimize staff schedules
- Conduct monthly 1-on-1 check-ins with team members and track progress
- Set team and individual performance objectives
- Conduct annual performance reviews within required deadlines
- Intervene and alert the HR department regarding behavioral issues or policy breaches
- Allocate and adjust retail staff based on Balzac Paris events, priorities, and boutique needs
Stock Management
- Ensure stock levels are maintained, delivery schedules are adhered to and product rotation runs smoothly
- Supervise rolling stock-takes
- Ensure the seamless operation of the « Kiosque » service (click & collect, repairs, hot stamping, etc…).
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Management
- Celebrate and embrace differences
- Support creative energy
- Cultivate employee engagement
- Share enthusiasm
- Unlocking the power of the collective
Profile Required
You are organized and possess excellent interpersonal skills. A true leader, you have a strong commercial drive, a results-oriented mindset, and a taste for teamwork. You have prior experience as a Store Manager within a high-end ready-to-wear brand.
Hard Skills
REQUIRED SKILLS & QUALIFICATIONS:
- Be familiar with and proficient in the following tools: Office Suite, Talentview, Biron, Shopify…
- Managing and optimising stock
- Recruit and unite
- Mastering schedule management
- Mastering sales techniques
- Budget management and financial oversight
Soft Skills
- Strong attention to detail and rigor
- Excellent organizational skills
- Proactivity
- Solution-oriented mindset
- Agility and adaptability
- Strong communication skills
- Leadership skills
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Skills