Store Manager

Reports To: District Manager/General Manager

Job Summary:

The store manager is responsible for day-to-day store operations, including scheduling, training, and supervising employees and the assistant manager. The store manager is responsible for the store profits, and all controllable expenses including labor, pricing accuracy, inventory levels, and cash and inventory shortages.

Rate of pay: $19.00 to $23.00/HR

List of Responsibilities

• Hiring store personnel and training positive individuals to become members of the Quicklee’s Team, focused on excellent customer service.
• Motivate, encourage, and challenge store employees.
• Perform annual reviews of store employees.
• Maintain log of employee certifications and notifies GM of Operations of any stings.
• Control employee hours to meet determined goal hours by DM/GM.
• Promote and resolve customer complaints, in a timely and professional manner.
• Implement and enforce established daily operating procedures to ensure the store is clean, adequately stocked, organized, and well kept.
• Ensure all merchandise is stocked and displays are attractive, priced correctly, and displayed in a safe manner.
• Maintain quality brand image.
• Supervise, and discipline all store employees according to company policy.
• Monitor daily retail gasoline competitors and send the prices to the General Manager in a timely manner as established by management.
• Complete daily paperwork and computer entry in a timely manner as established by management.
• Monitor cash over/short, inventory shrinkage, and drive-offs daily.
• Conduct store meetings as needed with employees.
• Has the ability to run a shift including performing all duties of a store cashier.
• Understand all information in the daily reporting of store operations.
• Follow and enforce all company policies and established procedures in the store operations.
• Implement monthly promotions, ensure all POS advertising/signage is properly posted at the proper time.
• Implement and enforce all merchandising and vendor policies and procedures.
• Enforce all safety and security issues and report any and all unsafe conditions.
• Conduct regular safety and security meetings and document with employees attending signatures.
• Report and process all employee and/or customer incidents or accidents following company procedure. Reports unresolved incidents to District Manager.
• Maintain equipment log and report maintenance issues.