Tile Mountain
Store Manager
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Company Description
Tile Mountain, part of The Tile Mountain Group Ltd, is the UK’s fastest growing tile retailer, serving customers across multiple DIY-focused brands. Established in 2013, the group has expanded from its original online business to include brands such as Bathroom Mountain, Walls and Floors, and Tiles 247. The company operates from a purpose-built 120,000 sq ft warehouse, showroom, and office complex on a 10-acre site in Stoke-on-Trent, supported by significant ongoing investment. Through strategic acquisitions and rapid expansion, Tile Mountain has become one of the fastest-growing privately owned tile retailers in Europe, offering strong career development opportunities in a dynamic retail environment.
Role Description
As a Store Manager in Plymouth, you will oversee the day-to-day operations of an on-site retail store, ensuring an excellent customer experience and strong sales performance. This full-time role includes:
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- Managing and motivating the store team
- Coordinating staffing and scheduling
- Maintaining high visual merchandising standards
- Monitoring sales targets
- Controlling stock levels
- Implementing retail loss prevention measures
- Handling customer queries and complaints
- Ensuring customer satisfaction
- Maintaining compliance with company policies, health and safety regulations, and operational procedures
- Collaborating with regional management to execute promotions, report on store performance, and identify opportunities to improve efficiency and profitability
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Qualifications
- Strong customer-focused skills, including Customer Service and Customer Satisfaction, with the ability to build lasting relationships.
- Store Management experience in a retail environment, with proven ability to lead teams and oversee day-to-day operations.
- Effective Communication skills, both verbal and written, for engaging customers, guiding team members, and reporting to management.
- Knowledge of Retail Loss Prevention practices, with experience in minimizing shrinkage and maintaining stock integrity.
- Previous experience in home improvement, tiles, or related retail sectors is beneficial.
- Ability to work on-site in Plymouth, including weekends and peak trading hours as needed.
- Strong organizational, problem-solving, and decision-making abilities, with a focus on achieving sales and performance targets.
- Basic IT proficiency (e.g., POS systems, email, spreadsheets) and numeracy skills for stock control and sales reporting.
- Formal training or qualifications in retail management or business are advantageous but not mandatory.
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