RIMOWA
Store Manager - Rimowa - Selfridges Manchester
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Position:
Welcome to RIMOWA, the brand redefining travel since 1898. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation.
At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours!
Acting as a Brand Ambassador, this role provides world-class service by building and maintaining loyal clients to maximize profitable sales. Ensuring that housekeeping standards, personal grooming, and stock are handled correctly.
Job Responsibilities:
Business Development and Performance Management
- Drive and maximize sales performance, monitor KPIs, and implement strategies to maximize revenue and profitability.
- Analyze the business, propose, and implement action plans to improve results.
- Market expert, identifying new opportunities to attract and retain clients.
- Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met.
- Maintain visual merchandising standards and make the best out of the display and proximity storage.
- Be present on the sales floor, continuously motivate sales staff to meet assigned sales through an authentic client experience and communicate goal expectations.
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Team Management
- Create a supportive and positive work culture to develop and motivate staff through goal setting, performance monitoring, monthly touch base meetings, and storewide meetings in order to coach and deliver timely feedback.
- Ensuring compliance with all global guidelines and implementation with the team.
- Ensure all Store initiatives are rolled out, updated, and understood by the team.
- Attract and recruit the best talent available in the market through networking and scouting.
- Ensure a strong onboarding for all new joiners within the team.
- Enforce company policies while adhering to proper procedure regarding disciplinary action.
- Proactively assess performance and growth potential of individual staff members.
- Identify individual and team training needs.
- Ensure timely submission of accurate timesheets.
Client Care / After Sales Management
- Manage all aspects of the Client Care Service in the Store, adapt global strategies to ensure high-quality customer care post-purchase, collaborate closely with cross-functional teams to enhance customer satisfaction and loyalty while contributing to the overall growth and success of RIMOWA.
- Continuously review and optimize client-care processes in the store, including repairs, warranties, returns, and exchanges, to maximize efficiency and customer satisfaction.
- Maintain high-quality standards for repairs, replacements, and customer service interactions to uphold brand reputation.
- Implement initiatives to enhance the overall post-purchase experience, including feedback mechanisms and proactive customer engagement strategies.
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Administrative & Operations Management
- Ensure synergy and teamwork between front and back of house.
- Manage the daily store operations (opening, closure, deliveries, repairs), ensure sufficient stock level and replenishment.
- Complete all necessary administrative paperwork in a timely manner.
- Control daily invoices petty cash and take necessary actions to effectively control costs and ensure efficient operation in store.
- Review and submit sales and operational reports to management in adherence to company’s KPIs and policies.
- Ensure maintenance of cycle counts, inventory accuracy, and shrink requirements.
Language
- Local language – Fluent
- English – Advanced working proficiency
IT Skills
- CEGID (Previous knowledge would be a plus)
- Working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook
RIMOWA Related Knowledge
- Be knowledgeable about our products, brand, and market.
- Embody our RIMOWA values.
- In case of Concession: Be familiar with house regulation and stakeholders.
Beneficial Experience
- First-aid course
- Security course
- Computer/I.T. literacy
- Ensure perfect grooming in-store at all times
Profile:
Education
- High school degree equivalent or university degree (e.g. bachelor) in a business-related field.
Background
- 5+ years management and retail experience.
- Knowledge of luxury sector would be a plus.
- Held previous positions as supervisor, assistant store manager, or store manager.
- Experience with training and leading team members.
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