Wex Photo Video
Store Manager
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Store Manager
We are looking for a Store Manager to work in our new store in Putney!
Location
London (Putney)
Hours
40hrs per week (5 days per week, between Monday – Sunday)
About the Role
The role would suit a high calibre individual currently working in the retail sector who has experience of managing a medium to large retail outlet, preferably in the consumer electronic or technology sectors.
This role would be ideal for a candidate who is looking to progress their career and be involved in growing our retail offer as part of a growing business and a dynamic team.
What you will get
- Uncapped bonus scheme
- Additional paid days of leave for moving house or to take part in a volunteering day
- Additional holiday for length of service
- Enhanced maternity and paternity leave
- Possibility of flexible working hours
- Many schemes available including, staff discount, travel loan, cycle to work, pension and retail discount scheme
- Access to and training on the latest technology and imaging products
- Life and critical illness cover
Goals and Objectives
- Managing and motivating a team to increase sales, maximise profitability and ensure efficiency
- Analysing sales figures and forecasting future sales
- Analysing and interpreting trends to facilitate planning
- Reporting on sales revenue, margin, footfall and other key performance indicators
- Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organising training and development
- Ensuring standards for quality, customer service and health and safety are met
- Adhering to our Retail Standards and ensuring exceptional results on store audits
- Resolving or escalating health and safety and security issues
- Responding to customer complaints and comments
- Assisting with the organisation of special promotions, displays and events
- Regularly promote our Click & Collect, rental and repair service offers
- Updating colleagues on business performance, new initiatives and other pertinent issues
- Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues
- Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
- Initiating changes to improve the business
- Promoting the organisation locally by liaising with local businesses and the photographic community
- Dealing with sales, as and when required
- Attending other sites, meetings, exhibitions and training courses as and when required
- Work in close harmony with all colleagues across all business departments at all times
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Experience and Qualifications
- Experience of working in the retail sector, preferably in a large retailer in the consumer electronic or technology sector
- Excellent customer service with an ethos for putting the customer at the heart of the proposition
- Excellent people management skills and leadership style
- Good organisational skills and be a finisher with a good eye for detail
- Excellent written language skills; including spelling, grammar and vocabulary
- Excellent time management skill with the ability to work under pressure and on own initiative
- A creative approach and be able to find innovative solutions to challenges
- First class interpersonal skills: ability to communicate effectively across a wide variety of colleagues, suppliers and customers
- The ability to prioritise work and switch between tasks without the need for close supervision
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About us
Wex Photo Video is the UK’s leading online retailer of photography equipment with a customer base ranging from photography enthusiasts to professionals and business users. Through its website (www.wexphotovideo.com), Wex delivers its customers a market-leading product offering, extending to over 20,000 products, providing the photo enthusiast with a comprehensive choice across all product categories. The business has first class relationships with all the leading photo equipment suppliers, including Canon, Nikon, Panasonic, Sony, Sigma and many more.
To view our privacy policy for applicants, please access https://www.wexphotovideo.com/about-us/careers/
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