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Location: Edmonton, North London
Job Type: Full-Time, Permanent
Salary: £37,503 per annum
About the Role
We are seeking an experienced and commercially focused Store Manager to lead the day-to-day operations of a busy self-storage facility. This is a hands-on management role responsible for driving sales, maximising occupancy and revenue, delivering exceptional customer service, and ensuring the smooth running of the store. Based on information provided in
The successful candidate will be responsible for leading and developing a high-performing team while maintaining operational excellence, compliance standards, and a safe environment for both customers and staff.
Key Responsibilities
- Drive store performance to achieve revenue, occupancy, and profitability targets.
- Develop and implement local sales and marketing initiatives to attract new customers.
- Manage and track customer enquiries, ensuring high conversion rates.
- Deliver outstanding customer service and handle a wide range of customer needs.
- Lead, motivate, and develop store employees through coaching, regular reviews, and performance management.
- Ensure all operational, financial, and compliance procedures are followed.
- Manage staff rotas to ensure efficient store coverage.
- Monitor store presentation, cleanliness, and housekeeping standards.
- Maintain accurate reporting and administration records.
- Oversee cash handling and financial processes.
- Ensure health and safety policies and procedures are adhered to at all times.
- Identify and coordinate repair and maintenance requirements.
- Support other locations and assist with additional duties as required.
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Skills & Experience
- Previous management experience within retail, sales, storage, hospitality, or a customer-focused environment.
- Strong commercial awareness with the ability to drive sales performance.
- Excellent leadership and team development skills.
- Strong organisational and planning abilities.
- Confident decision-maker with a proactive approach.
- Excellent communication and relationship-building skills.
- Ability to analyse business performance and identify opportunities for improvement.
- Customer-focused mindset with outstanding service standards.
- Strong problem-solving and analytical skills.
- Commitment to maintaining high operational and health & safety standards.
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What We're Looking For
The ideal candidate will be a motivated leader who thrives in a sales-driven environment, enjoys developing people, and takes ownership of business performance. You will be passionate about delivering excellent customer service while driving continuous improvement and operational efficiency.
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