CDLP
Store Manger, London
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CDLP
CDLP is a Swedish design house redefining modern luxury essentials through innovation, purpose, and timeless design. 10 years into our journey we continue to scale globally, and we will be expanding our retail footprint with a new flagship store.
We are now looking for an experienced Store Manager for the opening of our first international store in London by the end of 2026. Reporting to the Head of Retail and Clienteling, you will support the development and day-to-day management of the store. In this role, you will be responsible for driving business performance, managing the point of sale and leading the team.
The mission
- Create a world-class retail experience for new and existing customers in our second largest market
- Be the primary driver of brand discovery and customer acquisition in the UK, making the store the front door to CDLP for a new audience
- Set the standard for our customer experience globally, building the playbook that future stores will follow
- Uphold the brand image and act as a role model in customer service, client experience, visual merchandising, and client loyalty
Driving commercial performance
- Develop sales revenue through various business levers (performance analysis) and implement action plans
- Prepare daily, weekly, and monthly reports for management
- Ensure proper maintenance of the client database and propose loyalty initiatives using our CRM tools
- Act as a relay of information between management and headquarters
- Coordinate marketing actions at the store with headquarters and seize opportunities according to the local calendar and community
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Store management and brand representation
- Ensure the store is well maintained and that merchandising is aligned with brand standards and in-store activities
- Oversee stock management and inventory processes
- Handle daily administrative management, including tracking orders, deliveries, and supplies
- Manage in-store events according to the marketing calendar
Team management
- Support the definition of team roles and required profiles
- Lead and unite this new team to foster collaboration and enthusiasm: prepare and organize daily team briefings, define motivating individual action plans to support skill development
- Manage scheduling and optimize staffing according to business cycles
- Promote exemplary behaviour and ensure adherence to brand image standards
Experience
- Proven experience managing a store within the premium or luxury segment
- Previous experience managing or supporting a team, with a genuine interest in sharing expertise and contributing to team development
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Skills
- Strong analytical skills and a proactive mindset to contribute to reporting and commercial initiatives
- Proactive in organizing local events, creating partnerships, and connecting with the local community
- Excellent organizational and adaptability skills, enabling you to thrive in a fast-moving environment and report results to headquarters
- Curious and culturally aware, with an appreciation for design and brand storytelling
Interpersonal skills
- Excellent communication skills, enabling you to build strong relationships with clients, your team, and headquarters
- Strong empathy and active listening, ensuring outstanding customer service
- Excellent presentation and verbal communication
- Fluent in English, comfortable with an international clientele
- Proficient with digital tools and comfortable using CRM and reporting systems in-store
Permanent full-time position, 40 hours per week. Start date November/December 2026. Applications are reviewed continually - please apply here or send your application to lucas@cdlp.com
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