Store Operations Manager

About the Role

This is a solutions-oriented brand creating the next-generation of underwear, loungewear, and shapewear. We set new standards with our game-changing product and are a driving force within pop culture. We are looking for a Store Leader to join us in advancing the industry forward. In this role, you will have the opportunity to grow and develop your leadership skills while making a significant impact on the store's success. You are responsible for building, developing, and nurturing a team that embodies the brand ethos.

You will drive your business with a people-first mindset, a passion for product, and excellent operational skills. You are a developer of others and have experience building diverse teams. You demonstrate strong interpersonal skills that set you apart and you are energized by tackling complex problems. You bring both polish and pace to our retail experience. In this role, you’ll collaborate with the HQ team to drive results while leading your team to deliver exceptional, elevated service. You understand how to lead a store that feels high energy and refined at the same time, and where Team Members are inspired and customers feel seen.

As Store Leader, you’ll coach in real time, develop talent, and set the tone for performance. You bring strong business acumen, a sharp eye for detail, and the ability to keep people focused in fast-moving moments. You’re passionate about the product, comfortable making decisions, and always working to raise the bar.

Responsibilities

• Lead with a Customer Obsessed mindset, ensuring that every Team Member is focused on creating a welcoming, inclusive, and personalized experience for each guest. You set the standards on the floor and prioritize coaching in real time to elevate connection and conversion.
• Deliver elevated service at speed by coaching your team in real time, using strong floor presence and emotional intelligence to guide high volume moments without losing authenticity and upholding our culture.
• Embed our mission and values into every part of the store experience. You actively educate and coach Team Members on what it means to build our brand and be product experts. You bring the SKIMS story to life for both your team and your customers.
• Create a strong floor presence and lead through Operational Excellence. You manage daily operations, drive visual execution, and ensure store standards, replenishment, and merchandising are always on point. You balance big picture thinking with strong attention to detail.
• Own key business metrics including P&L, payroll, inventory, and productivity. You are proactive in analyzing business trends and adjusting strategies in the moment to Drive Results in both sales and efficiency.
• Lead through the lens of impact. With strong decision quality, you use the right tools, build schedules strategically, and manage controllables to optimize performance while staying Customer-first.
• Model Learning Agility by being solutions-oriented, coachable, and focused on growth. You create a culture of curiosity and continuous improvement. You bring feedback to your team and to the corporate partners you collaborate with.
• You remain flexible, focused, and curious when plans evolve.
• Actively hire, onboard, and retain top talent. You’re an effective and proactive recruiter and networker, and your ability to attract the right people strengthens the overall store culture and performance with urgency.
• Build clear development plans for your team and support career progression through intentional feedback and coaching. You are a true developer of others and invest in building bench strength for the future for SKIMS.
• Bring clarity, structure, and accountability to your team through excellent communication. With a focus on Inspiring Yourself & Others, you foster a culture of ownership, collaboration, and mutual respect.
• Set the tone for teamwork, energy, and resilience. You are approachable, consistent, and clear. You create a space where people are inspired to do their best work.
• You motivate through data, behaviors, and outcomes and always align daily actions to the long term business vision.
• Partners cross-functionally with HQ Support to ensure alignment on big picture strategies, feedback, and new initiatives that support our stores and brand success.