MARFA STANCE
Store Supervisor
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Company Description
Marfa Stance is a luxury apparel brand that challenges conventional consumption by creating garments designed to be enhanced rather than replaced. The brand offers Italian-made clothing and buildable accessories engineered for year-round wearability through versatile layering, detachable hoods, collars, and liners. Each piece is produced in limited quantities with a focus on longevity, using responsibly sourced and recycled fabrics from Italy and Japan. Marfa Stance promotes a deliberately sustainable approach to style, empowering individuals to create an evolving, personal wardrobe that works across seasons and settings.
Role Description
The Store Supervisor is a full-time, on-site role based in the new Chelsea, London store opening in September 2026. This role is very customer-focused, ensuring all Store Team members maintain the correct standards to ensure a luxury customer experience and that the Marfa Stance brand story and values are shown in all customer interactions. In addition, the role includes supporting the Management team with daily store operations and maintaining store standards.
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The Store Supervisor leads and supports the store team, ensuring excellent customer service, resolving customer issues, and driving customer satisfaction and sales performance. Responsibilities include:
- Coaching team members
- Monitoring KPIs
- Coordinating staff schedules
- Ensuring brand values and sustainability principles are reflected in every customer interaction
The role also involves working closely with management on feedback, reporting, and continuous improvement of the in-store experience.
Qualifications
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- Strong Supervisory Skills, including team leadership, coaching, and performance oversight.
- Excellent Interpersonal Skills and Communication skills to collaborate with team members and engage customers effectively.
- Focus on Customer Service and Customer Satisfaction, with the ability to handle inquiries, resolve issues, and build lasting customer relationships.
- Organizational and time management skills to manage schedules, stock, and daily operations efficiently.
- Previous experience in retail or fashion store supervision is highly beneficial.
- Knowledge of visual merchandising and sales techniques is an advantage.
- Ability to work flexible hours, including weekends and holidays, as required.
- Commitment to sustainability and interest in contemporary fashion and brand storytelling is preferred.
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