The Role and Candidate

We are searching for a Supervisor to work alongside our Assistant Store Manager in our upcoming Birmingham New Street store! This is a key role in managing the store in all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART’s standards.

This leadership position requires strong organisational skills, excellent communication abilities, and a passion for retail management. Your enthusiasm for designer collectible pieces will make you a competitive candidate. The position reports to and receives functional guidance from the Assistant Store Manager.

Responsibilities

• Act as the store-in-charge, overseeing all aspects of store operations
• Provide exceptional customer service and resolve any customer issues or complaints
• Train and supervise the sales team, ensuring they adhere to company policies and procedures
• Collaborate with the Store Manager to develop strategies for achieving sales targets
• Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment
• Control stock discrepancy by monitoring inventory levels and preventing shoplifting
• Own visual merchandising. Ensure the store tidiness and cleanliness are maintained at the highest level
• Manage the cashier point’s daily opening and closing procedures
• Conduct regular staff meetings to communicate goals, expectations, and updates
• Assist in recruitment, evaluation of potential candidates’ performance, and training new team members
• Perform administrative tasks such as rota scheduling and sales reporting
• Be available to work flexible hours, including nights, weekends, and holidays

Required Qualifications

• Fluent in professional English, with excellent verbal and written communication skills
• Proactive with strong customer service skills to provide a memorable shopping experience
• Proven ability to develop and implement strategies to achieve sales targets
• Demonstrated leadership skills with experience supervising a team
• Strong organizational skills with a keen attention to detail
• Proficient in administrative tasks such as rota scheduling and reporting
• Effective time management and task prioritization abilities
• Team-oriented with the ability to motivate and inspire others

Desirable but Not Essential

• Multi-lingual language ability
• Retail management experience from department stores or concession counters

If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV. This is an exciting opportunity for a proactive leader with strong management skills to contribute to the growth and success of our retail outlet. The position is paid and ideal for individuals with a passion for retail management and team leadership.

Additional Responsibilities

• Lead and motivate the store team to achieve sales targets and deliver exceptional customer service.
• Supervise daily store operations, including stock management, merchandising, and visual presentation.
• Develop and implement sales strategies to maximise revenue and optimise store performance.
• Manage staff scheduling, training, and performance evaluations to ensure high standards of productivity.
• Maintain effective communication with team members, suppliers, and customers to foster a positive shopping environment.
• Oversee inventory control, ordering, and stock replenishment processes.
• Ensure compliance with health and safety regulations and company policies at all times.
• Handle customer enquiries, complaints, and feedback professionally via phone or in person.
• Analyse sales data and prepare reports for senior management to inform strategic decisions.
• Organise promotional activities and seasonal displays to attract customers.

Skills

• Proven management experience within retail or similar environments, with supervising experience preferred.
• Strong leadership qualities with the ability to inspire and manage a diverse team effectively.
• Excellent communication skills, both verbal and written; multilingual or bilingual abilities are advantageous.
• Organisational skills with a keen eye for detail in merchandising and store presentation.
• Proficient in sales management techniques and customer service excellence.
• Sound time management skills to prioritise tasks efficiently in a fast-paced setting.
• Administrative experience including staff scheduling, reporting, and stock control systems.
• Good phone etiquette with the ability to handle customer interactions professionally.
• Demonstrated organisational skills with the capacity to oversee multiple responsibilities simultaneously.

This role is ideal for motivated individuals who thrive in a leadership position within retail environments, possess excellent organisational abilities, and are committed to delivering outstanding customer experiences.

Benefits

• Company pension

Work Location: In person

POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.