About the Role

Vivienne Westwood is one of the most iconic British fashion brands, with a strong commitment to its people and the environment.

If you’re interested in being part of an organisation that creates high-quality products, promotes awareness for a better world, and offers an excellent benefits package to support its employees, keep reading…

Vivienne Westwood is currently seeking a Store Supervisor to join our team at our Flagship store location. This is a full-time, permanent position.

Key Responsibilities

• Deliver an exceptional customer experience, consistently exceeding customer expectations.
• Maximise all sales opportunities to achieve individual and store sales targets and KPI objectives.
• Provide expert advice on Vivienne Westwood products, including pricing, features, benefits, availability, and styling.
• Adhere to company policies and procedures relating to stock security, cash handling, customer records, and loss prevention.
• Maintain the highest standards of visual merchandising, presentation, and housekeeping across the store.
• Ensure customer orders, alterations, and special requests are processed accurately, efficiently, and within agreed timelines.
• Proactively capture customer data in line with GDPR requirements to support clienteling activities, customer retention, and repeat business.
• Attend and actively participate in all training sessions, store meetings, and company events as required.
• Maintain professional and effective communication with customers, colleagues, and management at all times.
• Adhere to company standards regarding appearance, conduct, and behaviour as outlined in the Employee Handbook.
• Support the upkeep of store standards, ensuring a luxury retail environment is maintained at all times.
• Assist with the planning and execution of stocktakes and inventory management activities.
• Support daily cash reconciliation and end-of-day cashing-up procedures.
• Assist with the onboarding, training, and development of new team members.
• Coach and support colleagues to enhance sales performance, customer service standards, and KPI achievement.
• Monitor individual and team sales performance, identifying opportunities for improvement, and providing ongoing feedback and guidance.
• Support the Store Management team in the day-to-day operation of the store, ensuring business objectives, service standards, and operational requirements are consistently achieved.
• Act as Manager-on-Duty in the absence of the Store Manager or Assistant Manager, taking responsibility for the smooth running of the store, team supervision, customer service standards, and operational decision-making.
• Act as a role model for company values, promoting a positive, collaborative, and high-performing team culture.
• Undertake any other reasonable duties as requested by the Store Management team.