Swatch Group
Storekeeper (Spare Parts)
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Job Description
Unpack incoming deliveries of parts and components, inspecting them for accuracy, quality, and damage. Ensure that the correct quantity and type of parts are received according to the delivery documentation and order specifications. Report any discrepancies or damaged goods to the Supervisor for further action.
Support inventory control by maintaining accurate records of parts and components. Regularly monitor stock levels and location assignments to ensure all parts are correctly stored and easily accessible for picking. Accurately document all parts movements, including receipts, returns, and transfers, into the inventory management system. Ensure all records are up-to-date and compliant with operational standards.
Accurately pick and prepare parts required for internal repair and servicing work, as well as for authorised external customers, ensuring adherence to brand-specific requirements and SLAs. Work flexibly with different brands, adapting to their individual needs and operational processes.
Assist with cycle counts and stock audits, ensuring the accuracy of the stock database. Participate in regular stock counts and work closely with the Supervisor to reconcile any discrepancies, taking action to resolve issues promptly and prevent inventory inaccuracies.
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Ensure that all parts and components are correctly logged upon receipt and stored in the appropriate locations in preparation for picking. Maintain an organised and tidy storage area to facilitate quick and accurate retrieval of parts.
Adapt to different brand requirements for picking and dispatching parts, ensuring the correct processes and quality standards are adhered to. Understand and follow the specific guidelines of each brand to meet their unique service level agreements and quality expectations.
Act as a point of contact for the CS Technical Operations, providing support for material-related queries and ensuring that parts are available when needed. Communicate any stock shortages or delays to the relevant stakeholders.
Follow brand policies and guidelines when processing returns. Ensure that returned parts are handled in accordance with company procedures and that return documentation is completed accurately.
Ensure that all work is carried out in compliance with health, safety, and environmental regulations. Maintain a safe and clean working environment to support both operational efficiency and the wellbeing of team members.
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Profile
- Proven experience in warehouse or storekeeping, ideally within a customer service or technical parts environment.
- Strong organisational skills with the ability to manage multiple tasks and priorities.
- Attention to detail and levels of concentration, with the ability to maintain a high degree of accuracy in handling parts and components.
- Good IT skills.
- Ability to work effectively in a team, as well as independently.
- Good communication skills to support internal teams and external partners.
- Basic understanding of health and safety standards in a warehouse environment.
Professional Requirements
- Experience working in a parts storekeeping role, preferably in the luxury watch or technical industries.
- Familiarity with inventory management software or systems (e.g., SAP, Oracle).
- Ability to handle high-pressure situations while maintaining accuracy and quality.
- Previous experience working with external customers or authorised partners.
- Knowledge of repair processes and spare parts requirements in the watch or technical services industry.
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