Currys plc
Stores Marketing: Digital Innovation Program Support Manager
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Role Overview: Stores Marketing: Digital Innovation Program Support Manager
Location: London
Campus: Currys London Campus at Waterloo
Position Type: Permanent, Full Time
Grade: 3
At Currys, we're united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we're proud of the service our customers receive – and it's all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
You'll sit within the Stores GTM function, reporting to Stores Marketing: Digital Innovation Program Manager. We set the marketing standard for how Currys looks, feels, and performs in store – from showcase and demo programs to digital in-store content and supplier brand partnerships. We're a team with genuine creative ambition and commercial discipline, and we take real pride in making Currys stores a brilliant place to shop.
You'll work across the full GTM function, partnering with Senior Stores GTM Managers and Stores GTM Managers to make sure in-store marketing is executed brilliantly within every category. You'll own senior relationships with supplier and brand partners, building programs that grow retail media income and create compelling customer experiences across our in-store digital platforms. You'll also work closely with the Stores Transformation team on format changes and new store development, acting as the gatekeeper for digital marketing standards across the estate.
Role Responsibilities:
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- Supporting the end-to-end execution: Ensure plans are on-brief, high quality, and aligned to business objectives. Challenge thinking constructively and deliver accurate, engaging in-store campaigns.
- Owning the critical path: Stay organized, connect the dots, and keep the plan on track — course-correcting and managing stakeholders when issues arise.
- Supporting the delivery of metrics: Be clear on what we're driving (RFT, colleague/customer engagement, sales, ROI) and manage target-setting and reporting with stakeholders.
- Supporting shaping customer perceptions and winning hearts and minds: Use innovation, technology, and digital to deliver a seamless retail-to-online experience and long-term ROI.
- Building strong working relationships: Collaborate with IT, Online Development, and Technology to stay ahead of key initiatives and ensure retail marketing is embedded in omnichannel ways of working and customer solutions.
- Delivering best-in-class service: Simplify processes and execution for both external and internal customers.
- Holding suppliers accountable: Ensure in-store content meets SLAs and continually improve the customer experience.
Requirements:
- Innovative approach: Pioneer new ways of doing things and convince the business to adopt them.
- Attention to detail: Ability to interrogate briefs to ensure all details are obtained and write clear, insightful, and motivating briefs.
- Confidence: Ability to manage a multi-functional group through an interdependent timing plan.
- Problem-solving skills: Help groups understand problems, explore innovative solutions, and convince stakeholders of the right solution.
- Team player: Excellent active listening skills and the ability to work closely with various specialists.
- Efficient project management skills.
- Passion for digital marketing and complex customer journeys.
- Strong stakeholder management skills.
- Strong administration skills (Excel, Word, PPT, and Teams).
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Benefits:
- Discounts at Currys stores and partner networks
- Life Assurance and Sharesave scheme
- Access to various wellbeing initiatives, including cycle to work and eyecare
- Access to the Aviva Digital GP app for 24/7 GP access
- Opportunities for career development, ongoing training, and lifelong skills
Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, ongoing training, and skills for life. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.
Every voice has a space at our table, and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application, please email careers@currys.co.uk and we'll do our best to help.
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