Citrus Recruit
Strategic Account Executive
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Strategic Account Executive
Citrus Recruit are excited to be recruiting for a Strategic Account Executive to join our client's growing Strategic Partnerships team. This is an exciting opportunity to work with major corporate clients, supporting key accounts, driving service excellence, and helping to strengthen long-term commercial partnerships.
As a Strategic Account Executive, you will support the management and development of a portfolio of strategic corporate partnerships. Working closely with senior stakeholders and the Head of Strategic Partnerships, you'll play a pivotal role in managing client relationships, preparing business reviews, analysing performance data, and identifying opportunities to enhance customer satisfaction and commercial growth.
This role combines account management, customer engagement, reporting, project coordination, and stakeholder management, offering significant variety and opportunities for professional development.
As a Strategic Account Executive, you will be responsible for:
- Support the day-to-day management and growth of a portfolio of strategic corporate accounts.
- Develop and deliver desk-based account management activities that strengthen client relationships and maximise commercial opportunities.
- Prepare and deliver client review packs, including operational performance reporting, management information and future business initiatives.
- Analyse and distribute performance data, providing clients with valuable insights into service delivery and SLA performance.
- Work collaboratively with internal departments to gather information and ensure client requirements are met.
- Assist with client audit preparation, compliance activities and evidence gathering.
- Identify cross-sell and account development opportunities within existing partnerships.
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Skills & experience required
- Previous experience in Account Management, Customer Service, Client Success or a similar customer-facing commercial role.
- Strong relationship-building skills with the ability to engage professionally with both clients and internal stakeholders.
- Excellent communication and presentation skills.
- Experience producing reports, presentations and client-facing documentation.
- Good Microsoft Office skills, particularly PowerPoint, Excel and Teams.
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Benefits
- Salary Up to £34,000 DoE
- WFH 2 days per week after your 3-month probation is passed
- Holiday: 25 days annual leave rising to 27 with length of service
- Birthday day off + Buy annual leave scheme
- Death in Service
- Critical illness
- Private Healthcare
- Enhanced Maternity & Paternity pay
Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.
While we make every effort to reach out to all candidates. If you don't receive a response within 7 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.
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