James Andrews Recruitment Solutions Ltd
Strategic Account Manager
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Strategic Account Manager – Permanent Opportunity
James Andrews is exclusively partnering with a renowned UK business services provider to appoint a Strategic Account Manager on a permanent basis. They are offering a salary of c.£90,000 per annum, with flexibility for the right candidate based on relevant experience and expertise.
Our client is an established and highly regarded organisation within the UK market, delivering technology and business support solutions across a diverse range of sectors, including the NHS, Local Government, Central Government, and the Private Sector.
This is a high-profile opportunity to join the organisation in a pivotal client-facing role. While the successful candidate will be employed by our client, they will take a lead role in project managing a consortium partnership responsible for establishing and delivering ongoing HRP services to a globally renowned end client.
The Strategic Account Manager will play a critical role in the mobilisation, implementation, and subsequent operational management of the service, working closely with the implementation team to ensure full operational readiness ahead of the September 2027 go-live.
Following implementation, the role will assume strategic responsibility for the ongoing service, providing leadership through a team of operational HRP leaders and acting as a key interface between the client, consortium partners, and end client.
Key information
- Start date: Dependent on notice period
- Salary: c.£90,000 per annum, with flexibility for the right candidate based on relevant experience and expertise
- Location: Fully Remote but regular meetings in Central London with the contract managers and the client – please note these will initially be monthly but as the project nears completion (c. September 2027) these will become more frequent
- Note: Due to client sensitivity, the appropriate security clearance will be required
Key deliverables of the role
- Effective implementation and ongoing management of outsourced HRP service
- Work with teams (projects, commercial, Oracle experts, HRP, operations) to ensure effective system development, testing, and operational readiness for go-live
- Lead ongoing service delivery ensuring delivered as per contract requirements
- Ensure operational team readiness, supporting on TUPE and set up of team, structure planning, establishing working practices, and service delivery
- Manage financial results and deliver finance reporting to Senior Leadership, focusing on key priorities
- Liaise with colleagues to deliver business growth and margin improvement
- Own the account growth plan, including identification and progression of AD opportunities and complementary offerings
- Act as the senior point of contact for the client, coordinating responses to account, service, commercial, and escalation matters
- Review current and future commercial offerings to ensure they remain competitive, relevant, and positioned to support account expansion
- Maintain overall commercial risk and compliance register monitored
- Measure and seek to improve client satisfaction
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Duties will include (but not limited to)
- Preparation and submission of the VAT returns for the VAT Group and other subsidiary companies
- Lead implementation of the client’s HRP service
- Manage ongoing service delivery for the client’s HRP service
- Lead and develop a team of service leaders, setting and monitoring objectives, ensuring the team is set up to deliver high-quality service
- Lead the client and consortium relationship and contract requirements, including day-to-day liaison, formal client reporting, and ensuring that client needs and expectations are understood and satisfied/exceeded
- Act as the lead point of contact for the client on account development, commercial discussions, service opportunities, and senior stakeholder engagement
- Produce, own, and maintain a high-quality strategic account plan for ongoing account development, including account growth, AD opportunities
- Lead the identification, qualification, and progression of AD opportunities, working with commercial, operational, and proposition colleagues to shape client-ready proposals
- Regularly review existing commercial offerings, pricing assumptions, and service propositions to ensure they continue to meet client needs and create opportunities for sustainable growth
- Internal and external reporting regarding contract adherence, financial performance, risk, and compliance registers
- Responsible for overall commercial P & L performance for the region
- Ensure high levels of client satisfaction by monitoring and ensuring good delivery performance in all relevant service lines
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Experience needed
- Demonstrable commercial capability and astuteness; track record and strong business acumen; ability to analyse and evaluate commercial data, knowledge of relevant business sector
- Ability to set up and lead a team with enthusiasm, motivation, and delegation; understand the principles of organisation design
- Energy and commitment and ability to overcome and turnaround difficult trading positions
- Excellent interpersonal and presentation skills
- Proven experience of managing senior-level strategic client relationships
- Demonstrably honest and credible – ‘promises and delivers’
Working hours
- 37.00 hours per week
- Monday - Friday
- Our client is flexible on how these hours are worked as long as deadlines are met, work is done to agreed timescales
- Please note that longer hours may be needed as the project nears completion
Please note that you require recent experience to apply for this role.
James Andrews is acting as an employment agency and business in relation to this role.
At James Andrews Recruitment Solutions, we try to respond to all applications personally, however, due to the high volume of applications, this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.
Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details
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