Addison Lee
Strategic Account Manager
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About Us
Addison Lee – Giving London Life a Lift
Since 1975, Addison Lee has been at the heart of London’s transport network, delivering safe, stylish, and reliable journeys. As the capital’s leading passenger car, courier, and black taxi service, we take pride in setting industry standards.
Our strength lies in our employees and drivers—genuine, ambitious, united, and proud. We believe every journey should be more than just a ride, combining cutting-edge technology with exceptional service to transform the experience for clients and drivers alike.
As part of ComfortDelGro Group, our reach extends beyond London, connecting a global private hire network of over 34,000 vehicles. Our network spans public transport (buses and rail), point-to-point services (taxis and private hire cars), and business-to-business mobility solutions, ensuring seamless connectivity for millions of people every day.
About the Role
As part of the Commercial team at Addison Lee, you will be joining a passionate, experienced, and extremely supportive team.
We are looking for a dynamic, strategic, commercially minded individual who can hold their own with some of our largest legacy customers. Your primary role will be to act as the key face of Addison Lee, using your exceptional client engagement skills to inform, consult, and influence your portfolio of clients.
You'll identify key opportunities within your client portfolio to maximize use of the full suite of Addison Lee services and support our clients to build and deliver travel programme strategies within the mobility space. You will be strategically balancing your time with account management duties including scoping and delivering client projects as well as seeking new opportunities to support revenue growth through your strong networking skills.
In this commercial role, you will be developing client accounts for both sales and profitability and be able to demonstrate an ability and capacity to develop and strengthen relationships on a commercial footing. You will be a relationship builder and a problem solver who wants to take responsibility for your accounts. The position will suit someone with a proven record of achievement gained in a sales environment with a strong account development background.
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Location
The job is located at Addison Lee’s London office in the vibrant area of Paddington Basin.
Reporting Lines
This role reports to the Corporate Sales Manager.
Main Accountabilities
- Retain and develop your client portfolio by building strong and effective relationships.
- Create and implement a clearly defined strategy for your portfolio.
- Inform and advise clients on industry developments and be their subject matter expert on all aspects of ground transport.
- Plan, prioritize and manage activities to achieve sales/revenue and retention targets.
- Develop, agree, and implement sales development plans for a portfolio of corporate accounts.
- Ensure contracts are entered into and maintained in a timely and profitable manner.
- Ensure upselling and cross-selling opportunities are developed by establishing a sound understanding of what current and potential business needs are; aim to achieve an increased share of account “wallet.”
- Act as the main point of contact for clients, lead and coordinate other departments such as Service Management, Finance, IT, Legal, and the Customer Relations contact center to provide a seamless client experience.
- Ensure that client expectations are met, coordinating resolution of any escalation of service issues and system service failures.
- Ensure all account information such as contract data, spend, and profitability are maintained.
Person Specification
- Commercial mindset with strong negotiation skills.
- Proven experience within the corporate travel industry.
- Passionate and positive with a highly energetic sales and leadership style.
- The ability to work independently and on own initiative.
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
- Proven background selling in a consulting environment, delivering client-focused solutions to customer needs.
- Highly collaborative and excels in a fast-paced, changeable environment.
- Highly experienced when managing SOWs & contract management.
- Systematic and logical approach to problem-solving and a capacity to work around problems.
- Good organizational skills and the ability to prioritize workload accordingly.
- Tenacious and able to motivate others in support of the needs of the role.
- Highly analytical with the ability to utilize data to support strong and persuasive business cases.
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Level of education/training
For this role, we value experience, knowledge, and energy over qualifications.
Personal characteristics
- Confident, organized, and flexible.
- Growth mindset.
- Team player.
- Tenacious.
Benefits
As well as a salary of up to £60,000, you'll also receive:
- Up to 10% Bonus.
- Enhanced Maternity Leave: 26 weeks full pay, 13 weeks 50% pay.
- Enhanced Paternity Leave: 4 weeks full pay.
- 2 days paid volunteering leave a year.
- Private Medical Insurance, Travel Insurance (after 1 year).
- Wellness Program.
- Cycle to Work Scheme.
- 33 days Annual Leave (incl. bank holidays).
- Life Insurance (Death in Service).
- Extensive retail discounts via Reward Gateway (e.g., 5% off most major supermarkets).
- Support with Professional Training and Qualifications via Apprenticeships.
- Season Ticket Loans, Discounted Cabs and Courier services (within London).
Equality and Diversity Information
Addison Lee is an equal opportunities employer and welcomes applications from all sections of the community. Addison Lee is a Disability Confident employer; we have made commitments to employ, keep, and develop the abilities of disabled staff.
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