Star Recruits (UK)
Strategic Client Partnership Director
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Hybrid | South East England
Are you an experienced client leader who thrives on building long-term strategic partnerships with major retail brands? We're recruiting on behalf of a leading customer engagement and brand experience business seeking an accomplished Strategic Client Partnership Director to lead one of its most significant retail partnerships.
This is a rare opportunity to become the senior strategic contact for a nationally recognised retail client, shaping the direction of a long-standing partnership while leading high-performing commercial and delivery teams. Rather than simply managing campaigns, you'll influence senior stakeholders, identify new commercial opportunities and ensure exceptional delivery across a broad portfolio of retail marketing, experiential and shopper engagement programmes.
The Opportunity
Working closely with senior client stakeholders, you'll take ownership of a flagship account, aligning business objectives with innovative marketing solutions that create measurable commercial impact.
- Bring together strategy, client development, creative thinking and operational delivery, ensuring every activation strengthens the partnership while identifying opportunities for future growth.
This role suits someone who enjoys operating at both strategic and commercial level, balancing long-term planning with the pace and complexity of a fast-moving retail environment.
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Key Responsibilities
- Own the overall strategic direction of a major retail client partnership.
- Develop trusted relationships with senior stakeholders across multiple business functions.
- Lead commercial growth through account development and identification of new opportunities.
- Provide strategic guidance that aligns marketing activity with wider business objectives.
- Lead and develop a multidisciplinary client services team.
- Oversee the successful delivery of integrated marketing, retail activation and customer engagement programmes.
- Monitor commercial performance, forecasting, profitability and account health.
- Champion innovation, continuous improvement and new ways of delivering value.
- Act as the senior escalation point for both client and internal stakeholders.
- Build strong collaboration across creative, operations and delivery functions.
About You
You'll be an experienced client services or commercial leader with a proven track record of managing large strategic accounts within a marketing, shopper marketing, retail marketing, experiential or integrated agency environment.
You'll combine commercial awareness with exceptional relationship-building skills and be confident influencing senior decision-makers in complex organisations.
We're particularly interested in individuals who have:
- Experience leading major retail or FMCG client partnerships.
- A strong understanding of retail, shopper marketing or customer engagement.
- Demonstrable success growing existing client relationships.
- Experience managing commercial performance, budgets and profitability.
- Strong leadership experience, developing and motivating high-performing teams.
- The ability to navigate multiple stakeholders and build consensus across complex organisations.
- Excellent strategic thinking combined with strong operational awareness.
- A collaborative, pragmatic and consultative leadership style.
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Desirable Backgrounds
We'd particularly welcome applications from candidates with experience in:
- Shopper Marketing
- Experiential Marketing
- Retail Marketing
- Brand Experience
- Customer Marketing
- Integrated Marketing Agencies
- Retail Media
- FMCG commercial or customer marketing functions
Compensation
- OTE well in excess of £100,000 per annum
- Great benefits package including private healthcare
- Part of the UK's largest group in the industry
- Excellent career opportunities
- Flexible working
Why Apply?
This is an opportunity to play a genuinely strategic role within an ambitious organisation where you'll have significant influence over a flagship client partnership, shape future growth and work alongside experienced commercial and creative teams.
If you're passionate about retail, commercial growth and building trusted client relationships, we'd love to hear from you.
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