Sopra Steria
Strategic Control Room Operator
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Join a team that keeps the country moving!
We are currently recruiting for a Strategic Control Room Operator to join our busy Information Centre which is at the heart of managing incidents on the National Highways strategic road network. We work together in a fast-paced, collaborative environment to make sure drivers stay informed and safe. If you thrive under pressure and want to make a real difference, this could be the role for you. This is a fantastic opportunity to work in a role where no two days are the same and you play an integral part in minimising the effects of incidents on the UK road network.
This is a 24/7 service so you will work on a shift pattern which comprises 6 days on and 4 days off, the 6 working days will see you doing 2 early shifts, 2 late shifts and 2 night shifts. The role will be based full time in the office in Birmingham (Quinton Business Park).
What you’ll be doing:
- Receive information from various sources about incidents on the Strategic Road Network (SRN), assess details and create/manage events on the National Traffic Information Service system
- Manage NTIS-generated events
- Assist customers by setting Variable Message Signs (VMS) across the SRN
- Monitor traffic data to detect current events
- Validate and manage automated roadwork events
- Keep stakeholders informed in line with agreed procedures
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What you’ll bring:
- Strong attention to detail
- A team player with flexibility and commitment
- Excellent communication skills – verbal and written
- Ability to build and maintain good relationships with colleagues and clients
- Good geographical knowledge
- Ability to follow policies and procedures consistently
- Organisational skills and time management under pressure
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Permanent
Location: Based out of the office in Birmingham
Security Clearance level: Must be eligible for BPSS
Internal Recruiter: Olly Walker
Salary: £26,000 + 15% shift allowance
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund
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Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
With a long history of delivering transformation, we've developed a market-leading partnership ecosystem to provide business services of the future and shape valuable, positive outcomes for communities. We empower our clients by providing innovative solutions and commercial models that help them meet their business needs, drive operational efficiencies, and deliver impactful value creation. We remain committed to values of excellence, empathy and respect to produce transformative outcomes in business processing – creating value for all.
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