nemetschek
Strategic Customer Success Manager
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About the role
As a Strategic Customer Success Manager, you will design and contribute activities to support positive retention and expansion opportunity realisation, in partnership with Account Management strategic planning.
Key responsibilities
For an identified portfolio, your key responsibilities include:
- Collaborating with Account Management on commercial goal realisation
- Identifying and mitigating churn risk indications
- Identifying and surfacing expansion opportunities
- Building meaningful relationships in pursuit of references
- Average Portfolio Size: 10-16 customers
Key deliverables
To the identified portfolio, your key deliverables include:
- Owning Operational strategy (Account Management owns commercial execution)
- Identifying efficiency opportunities
- Enabling solution adoption
- Advancing user proficiency
About you
Proven experience in SaaS Solution Consulting, Technical Sales or Customer Success Management
- Consultative as standard: never applying the same resolution to different problems
- Using data, discovery, and conversational nuance to design efficient solution designs
- Excellent communication and engagement skills - able to communicate difficult concepts in clear language across varying communication tools with respect given to differing learning modes
- Strong Collaboration skills – understands individual value and appreciates participation from multiple stakeholders to draw proactive conclusions
- Superior Time Management – a realistic understanding of task time, scheduling, delivering outcomes to deadlines, and ensuring communication is always circular
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Nice to have
- AEC/O Industry experience
- Bluebeam Revu and advanced solutions skills a significant plus
- Project Management experience
- Consulting experience - applying technological solutions to documented user cases
- Any European language skills is desirable
- Published works, contributions to articles or stories and/or speaking engagements as an AEC industry expert especially within the public sector
DEIBA (Diversity, Equity, Inclusion, Belonging, and Accessibility) mission statement
Bluebeam is committed to building an inclusive environment in which everyone, regardless of background, has an opportunity to experience a deep sense of belonging. Each of our unique perspectives amplifies our collective power, and by encouraging diverse perspectives in an environment infused with mutual respect, we arrive at better solutions. And when we bring the best version of ourselves to work, we can make our best contributions to the global community of people who build our world.
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About Bluebeam
The construction industry is adopting new technology at a feverish pace. Tablets and cell phones are replacing paper blueprints, drones are surveying job sites in 3D, and cloud collaboration is changing the way teams work together. Bluebeam plays a crucial role in this transformation. The key to our success is a customer-focused approach to product development: we work with the industry to create solutions for the industry. Today, over 3 million people throughout the world use Bluebeam. In the US, we're a critical partner for the majority of top AEC firms, and rapidly expanding our presence globally, with offices in Australia, Denmark, Sweden, Germany and the UK.
Come design and build your future with us.
Bluebeam is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
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