Creams Cafe
Strategic Projects Manager
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Salary: £60,000–£70,000 DOE + Bonus + Benefits
Help Shape the Next Chapter of Creams Café
At Creams Café, we're passionate about creating memorable experiences and bringing people together over great desserts. As we continue to grow and evolve, we're looking for a commercially minded Strategic Projects Manager to work closely with our CEO and Leadership Team to deliver key business initiatives that drive growth, innovation, and operational excellence.
This role will be offering the opportunity to influence everything from new product development and customer experience to operational improvements and franchise growth.
If you're someone who enjoys turning ideas into action, managing multiple priorities, and delivering measurable business results, we'd love to hear from you.
What You'll Be Doing
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- Lead and deliver strategic projects across the business from concept through to implementation
- Support innovation initiatives, including new product development and customer proposition enhancements
- Drive operational and commercial improvement projects across company-owned and franchise locations
- Develop project plans, business cases, and implementation road maps
- Monitor project performance, KPIs, and commercial outcomes
- Identify risks, opportunities, and recommendations to support decision-making
- Collaborate with Operations, Marketing, Finance, Supply Chain, and Franchise teams
- Present project updates and recommendations to senior stakeholders
What We're Looking For
- Minimum 5 years' experience delivering strategic, commercial, or business improvement projects
- Experience within hospitality, foodservice, retail, franchise, or consumer-facing businesses
- Strong commercial awareness and analytical capability
- Proven ability to manage multiple projects simultaneously
- Excellent stakeholder management and communication skills
- Comfortable working at both strategic and operational levels
- Strong problem-solving and organizational skills
- Experience supporting NPD, operational improvement, or franchise initiatives would be advantageous
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Why Join Creams Café?
- Work directly with the CEO and Leadership Team
- Play a key role in shaping the future growth of the business
- Lead projects with genuine commercial impact
- Join a fast-paced, entrepreneurial, and collaborative environment
- Be part of one of the UK's most loved dessert brands
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