Mindbench
Strategy Manager for Leading International Law Firm
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About the Firm
Our client is a world-renowned law firm. They act for UHNW individuals on high-profile and law-changing cases, deploying bespoke strategic solutions to make the law work for their clients in some of the most substantial and complex matters in the field.
They have a fast-paced entrepreneurial culture and fosters rapid decision making. They have deliberately moved away from the traditional rainmaker model, building instead a commercial marketing-driven business.
Growth is set to continue, both organically and through international expansion. In the UK, they are exploring the launch of new brands and services. Beyond the UK, they have recently opened six offices in Italy as an international proof of concept. The intention is to expand into c. 12 other countries over the coming 4 to 5 years. In addition, they have a talented in-house AI team. The team develops bespoke solutions for the firm, with the potential over time to create products with applications beyond the firm.
The Role: Special Projects Manager
This is a hands-on role at a pivotal moment for the firm. They are scaling internationally, launching new propositions and investing heavily in AI. They need someone who can turn ambitious ideas into operational reality and make the firm run even better. You will report directly to the Chief of Staff (ex-Bain, ex-Morgan Stanley), who strongly dislikes micromanagement and encourages creative freedom as long as things get done. They also want you to contribute actively to the firm's growth and profitability by bringing bold ideas and acting on them.
The role has three mandates:
- Systems. Help roll out and embed new systems across the firm (in the UK and internationally)
- Processes. Map and improve how we work, starting with the Client Relationships team and legal delivery
- Strategic projects. Support ad hoc projects for the Chief of Staff and the CEO
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To do well in this role:
- You have to be structured, practical and curious
- You have to be comfortable working with (very technical) Tech team, but also lawyers and business teams
- You are good with absorbing large amount of information and synthetising into plans, and plans into results!
Responsibilities
Systems rollout and implementation
- Act as the bridge between technical teams and end users
- Own the rollout of new systems across the firm
- Work closely with our in-house AI and IT teams to keep projects on time and on budget
- Coordinate testing, training and go-live
- Drive adoption after launch. Track usage and fix issues quickly
- Keep clear project plans, risk logs and status updates
Process mapping and optimisation
- Map current processes in the Client Relationships team and legal delivery, end to end
- Find bottlenecks, duplication and manual work
- Design simpler, faster and more consistent ways of working
- Identify where AI and automation can add value
- Agree changes with team leads and help them embed new processes
- Set clear metrics and track whether changes deliver results
Ad hoc strategic projects
- Support the Chief of Staff on the firm’s strategic priorities, including expansion, M&A and investment readiness
- Carry out research and analysis to support decisions
- Prepare clear, high-quality materials for the CEO and senior leadership
- Take ownership of workstreams and see them through to completion
- Step in where the firm needs extra capacity at short notice
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Qualifications
- Proven experience in management consultancy, operations, transformation or a similar role
- A track record of delivering systems implementations and/or process improvement projects
- Experience working with technical teams and an ability to understand and translate technical concepts
- Experience mapping processes and redesigning them
- Experience in professional services or a law firm is helpful
- Degree-level education from a leading university
Personal Attributes
- Structured and organised - you bring order to complex work
- Practical and hands-on - you roll your sleeves up and get things done
- Curious - you ask why things are done the way they are
- Comfortable with ambiguity and changing priorities
- Able to build trust quickly with people at all levels, from partners to support staff
- Able to influence without formal authority
- Resilient and persistent when change meets resistance
- Discreet, with sound judgement
Skills
- Strong project management skills - you can run several workstreams at once
- Excellent analytical and problem-solving skills
- Clear written and verbal communication - you can explain complex topics simply
- Strong change management and stakeholder management skills
- Confident with data
- Experience with process mapping tools (e.g. Visio, Lucidchart or Miro) is an advantage
- Familiarity with AI tools and legal or business systems (e.g. practice management, CRM) is an advantage
- Commercially minded (you understand that better systems and processes have to translate into higher growth and profitability)
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