Benchmarking & Performance Insight

• Establish and maintain performance baselines, benchmarks and measurement methodologies.
• Conduct internal and external benchmarking studies using a range of data sources and market intelligence.
• Develop and maintain a repository of internal and external benchmarking data to support performance analysis, target setting and decision-making.
• Identify and evaluate publicly available data sources to create meaningful organisational, productivity and cost benchmarks.
• Design approaches that enable leaders to interrogate benchmarking data dynamically and identify improvement opportunities.

AI, Automation & Analytics Innovation

• Apply AI, automation and advanced analytics techniques to improve the collection, organisation and analysis of benchmarking information.
• Support the development of a scalable AI-enabled benchmarking capability that can source, classify and coordinate external data from multiple public sources.
• Work with Data and Digital teams to explore machine learning, natural language processing and generative AI tools that enhance benchmarking and insight generation.
• Identify opportunities to automate analysis, reporting and benchmarking activities.

Essential Skills / Experience

• Strong analytical and quantitative skills, with experience using data to assess organisational performance, productivity, efficiency or business performance.
• Strong commercial and financial acumen, including the ability to understand cost drivers, quantify impacts and connect performance measures to business value.
• Experience applying AI, automation or advanced analytics techniques to solve business problems, with the ability to develop AI-enabled benchmarking and insight capabilities that leverage internal and publicly available data sources.

Desirable Skills / Experience

• Experience within telecommunications, technology, infrastructure or other large-scale operational businesses.
• Knowledge of organisational performance, productivity and benchmarking methodologies.
• Experience using Power BI, SQL, Python or similar analytics tools to analyse large and complex datasets.
• Experience supporting strategy, transformation, finance or enterprise performance functions.
• Experience sourcing and working with publicly available datasets and external market intelligence.
• Ability to communicate analytical findings clearly to senior stakeholders.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

About BT Group

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.