NELFT NHS Foundation Trust
Stroke Team Administrator
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Job Overview
You will possess excellent administrative skills and good working relationships with colleagues. You will be an excellent communicator and can prioritize your workload ensuring that work is completed in a safe and timely manner.
You will be working within the Stroke Hub Team and supporting the community service, this is an office-based role. 22.5 hours per week. Flexibility with working hours.
Main Duties Of The Job
- Working alongside the Stroke Hub team delivering admin assistance as and when required.
- Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, or correspondence, within agreed time limits.
- Ensure workload is managed and prioritized appropriately.
- Establish and maintain electronic filing systems. Knowledge of SystmOne, Teams, and Cisco Jabber, also Microsoft Office Package.
- Prepare agendas, update action logs, arrange and take minutes at meetings intended for internal review only. Book meeting rooms.
- Input generic data into organizational systems or in-house records. Receive and action queries via various routes, including email, telephone, online, ensuring these are actioned promptly.
- Receive and register referrals on SystmOne, email, and online, and offer appointments with clinicians for an assessment. Cancelling and amending appointments. Sending emails and SMS to patients.
- Ordering of all supplies, managing stock rotation, including putting stock away on receipt of delivery. Mems and other equipment audits.
- Making up equipment/supply packs for the team members.
- In-phase reporting complaints and compliments.
- Power Bi reporting.
- Health roster reporting on sickness.
- Booking clinics.
- Cover other admin Hubs, at various locations, where necessary, which may require working on other sites.
- Work without supervision and ensure urgent situations are addressed swiftly.
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Our Values 2025 - 2030
Working with our colleagues, patients, and carers, we have co-produced three new values that we aim to embed within our culture here at NELFT.
They are:
- We are kind.
- We are respectful.
- We work together with our communities.
These three values help us to strive to provide the best care by the best people.
Probationary Period
This post will be subject to a probationary period.
Certificates of Sponsorship
Although we are a registered sponsor organization, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points-based system. When calculating the basic salary for sponsorship, HCAS (High-Cost Area Supplement) is not included to ensure fairness and consistency within our Trust.
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Use of AI
Please see the attached document regarding acceptable use of AI during the recruitment process.
High Cost Area Supplement Fringe (Basildon, Thurrock, Brentwood, Harlow, and Dartford only)
This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (with a minimum of £1,303 to a maximum of £2,198 p.a. pro rata for part-time).
Working for Us
Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London and Essex. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award-winning equality and diversity initiatives, along with staff health and wellbeing activities. We invest significantly in your development because when you feel valued and supported, we can deliver the highest quality care to our patients. We are a Level 3 Disability Confident Leader, have been recognized in the Working Families Top 10 Employers benchmark for five consecutive years, and hold a Carers UK Level 1 Accreditation. Through our staff networks and training opportunities, we strive to foster a just and compassionate culture at NELFT.
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