The role

An exciting opportunity for an experienced Property Manager to join our lettings team in Cambridge.

Responsibilities

• Manage an allocated portfolio of properties, providing efficient and accurate administrative and day to day management
• Keeping fully compliant with up to date lettings legislation and best practice procedures referring to Team Manager as necessary
• Acting as central contact for landlords, tenants and S&P team members during active tenancies
• Completing tenant referencing and associated paperwork
• Drawing up tenancy agreements
• Ensuring tenant arrears are kept on top of
• Completing KYC on tenants and landlords
• Providing excellent customer service to landlords, tenants and internal team members within S&P
• Checking all invoices and authorising for payment within 48 hours of receipt in the office
• Performing property visits using Inventory Base software during active Tenancies
• Sending visit reports to landlords and managing issues resulting from the visit
• Ensuring both Landlord and Tenant comply with statutory and contractual obligations as per the tenancy agreement
• Negotiating tenancy renewals and producing memorandum of agreements for signature for common law tenancy agreement
• Accepting and confirming correct notices have been served by both Landlord and Tenant
• Drawing up all legal notices on behalf of the Landlord and processing efficiently and effectively
• Preparing communications and administering for any tenant or tenancy changes in regards to a deed of assignment and/or deed of surrender to end a tenancy
• Ensuring the inventory report is kept up to date during the tenancy with any amendments to the property captured
• Arranging inventory checkouts and communicate to both Landlord and Tenant.
• Dealing with all associated administration to agree with both parties proposed deposit deductions and deposit return
• Raising and submitting TDS paperwork within reasonable time frame to not exceed the three month deadline when a dispute has arisen
• Organising gas safety records and electrical certificates and ensuring smoke and carbon monoxide alarms are installed following all legislation
• Updating master portfolio spreadsheet to reflect new properties and dis-instructions
• Organising and following up any insurance claim on behalf of the Landlord where necessary
• Dealing with tenant and client queries regarding property matters
• Consulting and updating Team Manager and Lettings Office Head where necessary
• When required, welcoming visitors and dealing with as appropriate
• Attending Lettings and team meetings
• Notifying Team Manager of any potential property issues
• Maintaining paperless filing system – ensuring accurate and up to date.
• Proactively maintaining own legal knowledge and comply with all Lettings legislation
• Ensuring the necessary processes and procedures are in place to support compliance
• Ensuring accurate data entry and any missing data is obtained and incorrect data corrected
• Accompany viewings with applicants when required
• Register new applicants when required
• Dealing with tenancy progression
• Keeping records of all activity
• Sell all company services strongly and ethically to generate new and repeat business
• Demonstrate a successful track record in meeting and exceeding targets
• Develop relationships and work closely with clients through meetings to secure future instructions/business
• Offer a first-class level of customer service at all times
• Work 1 in 4 Saturdays 9am – 1pm