University Academy 92 (UA92)
Student Advice / Hive Officer
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Hive Officer
Find out more about this role by reading the information below, then apply to be considered.
About UA92
UA92 was founded with a clear purpose – to make Higher Education more accessible and create opportunities for people who might not always see university as a place for them.
Co-founded by the Class of 92 and Lancaster University, we challenge some of the traditional thinking around Higher Education. Social mobility, widening participation, and inclusion sit at the heart of why we exist.
For us, access isn’t only about getting through the door. It’s about what happens once you’re here. Students need to know where to turn when they have a question, when something isn’t going quite right, or when they simply need someone to point them in the right direction.
The Hive is an important part of that. It’s a visible, approachable place for students to ask for help and get connected to the right support without having to work out the system for themselves.
The Role
We’re looking for a Hive Officer who enjoys working with people, to support what someone actually needs and understands that sometimes a helpful conversation at the right time can make a real difference to a student’s experience.
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Working within our Student Success team, you’ll help run the day-to-day Student Hive and be one of the first people students come to when they have a question, concern, or need some support.
- Provide a welcoming and professional front-of-house service, responding to enquiries in person and through our online channels
- Sometimes you’ll be able to resolve something there and then. Other times, you’ll need to understand what’s going on, identify the right support, and make sure the student gets connected to the right team
- Get involved in some of the key moments in university life, including induction, Welcome Week, and transition activities, helping new students find their feet and know where they can go for support from the beginning
What You’ll Bring
- Experience in a customer-facing, student support, reception, helpdesk, advice, guidance, or engagement role
- Comfortable dealing with different types of enquiries
- Ability to listen, ask the right questions, and explain things clearly
- Experience signposting people to appropriate services or support and building positive relationships with the people you work with
- Organized enough to manage several things at once while keeping accurate records and following things through
- Confidence to work independently and take ownership rather than waiting for someone else to resolve an issue
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The Particulars
- Role: Hive Officer
- Salary: £18,359.25 at 0.7
- Contract: Permanent
- Hours: 26.25 hours per week
- FTE: 0.7
- Reports To: Student Life and Accommodation
- Location: UA92 Campuses
Please Note: This role will require some evening and weekend working
Equality, Diversity and Inclusion
UA92 is committed to building a diverse and inclusive community where everyone has the opportunity to fulfil their potential. We actively encourage applications from individuals from underrepresented backgrounds and those with non-traditional career paths. Additionally, we welcome candidates who have an understanding of inclusion.
Applicants must have the right to work in the UK. UA92 cannot sponsor visas for this role.
Click apply now and you will be redirected to our careers page where you can find out more information and submit your application
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